Lead - Technical Training | Shaw

13 hours ago

Mandaluyong City, National Capital Region, Philippines Sutherland Full time ₱1,200,000 - ₱2,400,000 per year
Company Description

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We've created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as a service" model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland
Unlocking digital performance. Delivering measurable results.

Job Description

Lead - Technical Training

Empower. Inspire. Transform.

Are you passionate about helping others grow and succeed? Join our team as a Lead - Technical Training and play a vital role in shaping the next generation of high-performing professionals

What You'll Do

As a Training Specialist, you'll be the driving force behind our people's success. You will:
  • Enable and inspire: Deliver engaging and effective soft skills and technical training sessions across all areas of client onboarding.
  • Design and enhance learning: Develop, revise, and facilitate impactful training materials that help our teams master key skills and knowledge.
  • Lead learning journeys: Oversee multi-week new hire training, nesting, and blended learning programs.
  • Coach and mentor: Guide and support trainees through hands-on coaching, feedback, and continuous development.
  • Measure impact: Track progress, provide actionable feedback, and implement learning solutions that drive performance improvement.
  • Collaborate and connect: Build strong partnerships with leaders, clients, and peers to ensure seamless alignment and success
Qualifications

What You'll Bring

We're looking for someone who combines expertise, creativity, and passion for teaching:
  • Bachelor's Degree in any field (Education or Communication is a plus)
  • At least 2 years of experience as a Trainer in a BPO or corporate setting
  • Proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook)
  • Excellent English communication skills - both written and spoken
  • Strategic thinker with strong problem-solving and process improvement skills
  • Flexibility to work on a shifting or graveyard schedule
Additional Information

Internal Qualification
  • 12 months Tenure
  • FY25 PDP Score of at least 4 (Exceeds Expectations
  • No Disciplinary Action for the past 6 months
  • relevant experience as a trainer is an advantage

  • Lead - Technical Training | Shaw

    1 week ago

    Mandaluyong City, National Capital Region, Philippines Sutherland Full time ₱400,000 - ₱800,000 per year

    Company Description About SutherlandArtificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise.We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.We've...

  • Lead - Technical Training | Shaw

    1 week ago

    Mandaluyong City, National Capital Region, Philippines Sutherland Full time ₱400,000 - ₱800,000 per year

    Company DescriptionAbout SutherlandArtificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We've...

  • Senior Technical Product Owner

    14 hours ago

    Mandaluyong City, National Capital Region, Philippines ERNI Schweiz AG Full time ₱1,500,000 - ₱3,000,000 per year

    About the positionFounded in 1994 and headquartered in Switzerland, ERNI is a leading Software Development company with over 800 employees worldwide. Specializing in IT and software engineering, we drive innovation in process and technology. Our first service center in Asia Pacific, located in Metro Manila (Mandaluyong), supports clients across Europe, APAC,...

  • 100 NON-VOICE CSR | Project-Based Email/Chat | Music Streaming Account | Shaw

    6 days ago

    Mandaluyong City, National Capital Region, Philippines Sutherland Full time ₱900,000 - ₱1,200,000 per year

    Sutherland is seeking a talented and dedicated Customer Service Representative for a project-based, non-voice role supporting a leading music streaming service. In this contract position, you will be responsible for providing exceptional customer support via email and live chat, ensuring a seamless experience for our clients. This is a remote work...

  • Team Lead for Healthcare Account

    2 days ago

    Mandaluyong City, National Capital Region, Philippines ISTA Solutions, Inc. Full time ₱900,000 - ₱1,200,000 per year

    ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Team Lead to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on...

  • Technical Training Instructor

    1 week ago

    Mandaluyong City, National Capital Region, Philippines Unisys Full time ₱40,000 - ₱120,000 per year

    What success looks like in this role: • Delivers established and more complex training to meet the evolving needs of internal and/or external clients.• Owns effort for new tools, technologies, and products in scope.• From an internal perspective: o Delivers training related to product, sales, desktop tools and technology systems, applications, client...

  • Training and Quality Lead

    1 week ago

    Mandaluyong City, National Capital Region, Philippines VidaXL Services (PH) Inc. Full time ₱900,000 - ₱1,200,000 per year

    Assist with the analysis, scheduling and implementation of all classroom training in support of client programs to ensure superior workforce preparation. This position is responsible for cultivating client and departmental relationships resulting in reduced cost, continual performance improvement, and increased revenue. Responsible for the overall direction,...

  • Technical Lead

    4 days ago

    Mandaluyong City, National Capital Region, Philippines Penbrothers Full time $80,000 - $120,000 per year

    About PenbrothersPenbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.About the ClientOur client is a healthcare-focused technology company dedicated to...

  • Technical Lead

    13 hours ago

    Mandaluyong City, National Capital Region, Philippines Penbrothers Full time ₱60,000 - ₱120,000 per year

    About PenbrothersPenbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.About the Client Our client is a healthcare-focused technology company dedicated to...

  • Technical Lead

    4 days ago

    Mandaluyong City, National Capital Region, Philippines Penbrothers Full time ₱1,200,000 - ₱2,400,000 per year

    About PenbrothersPenbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.About the Client Our client is a healthcare-focused technology company dedicated to...