Assistant Front Office Manager

6 days ago

Malate, National Capital Region, Philippines Armada Hotel Manila Full time ₱240,000 - ₱300,000 per year

A. DUTIES AND RESPONSIBILITIES

  1. Oversee effective day-to-day running of Front Office Department in achieving the goals.

  2. Meet and greet all Return Guests, Executive, VIP and guests of the hotel.

  3. Ensure that all issues relating to guest satisfaction are dealt with and followed up on a timely and professionally manner.

  4. Conduct regular officer training, monthly meeting, and monitor training tracking system for all officers to ensure their effectiveness and productivity.

  5. Develop departmental training and activities in order to continuously improve officer skill and knowledge.

  6. Develop and maintain standards and procedural manuals.

  7. Regular inspections of all sections to ensure that the quality standards are maintained and in good working condition.

  8. Attend FO and other related meetings within and outside the Hotel to ensure updated information and built connections among the discipline.

  9. Ensure the staffing levels in line with hotel occupancy and productivity.

  10. Develop and maintain a motivational working environment within the department.

  11. Provide coaching and counseling, support and guidance to the officers as required.

  12. Spot check cash floats and related documents to ensure amount is correct as issued by the accounts department.

  13. Ensure officers are up-to-date with current information and data of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets & promotion, spa and health club, and other services and facilities.

  14. Conduct regular room and floor inspections to ensure quality standards, complete necessary Engineering Job Order or housekeeping cleaning requests and monitor the results.

Job Type: Full-time

Pay: Php22, Php25,000.00 per month

Benefits:

  • Promotion to permanent employee
  • Staff meals provided

Work Location: In person

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