Operations Team Lead

7 days ago

Taguig, National Capital Region, Philippines HLH Consulting Group Full time ₱360,000 - ₱1,200,000 per year

Staff Management

  • Ensure that team members meet productivity standards.
  • Assist Shift Managers in ensuring that client service levels are met or exceeded.
  • Report to Shift Manager any health/safety and performance concerns that may affect agent's fulfillment of role in Operations.
  • Monitor service calls, e-mails, and other contact methods to observe employee's demeanor, technical accuracy, and conformity to company policies.
  • Monitor individual team members' statistics for Attendance, AHT, Productivity, and Quality.

Required Qualification

  • Minimum of Associate degree in Nursing or master's degree in social work
  • Required to have an active registered nursing license or social work license.
  • Minimum 2 years of clinical experience (Bedside)
  • Intermediate to advanced computer skills and experience with Microsoft Word, Excel, and Outlook
  • Ability to use a variety of electronic information applications/software programs including electronic medical records.
  • Exceptional communication and interpersonal skills with the ability to build rapport with internal and external customers and stakeholders.

For QC - Hybrid Role

Salary rate is negotiable on experience

Permanent Role

Multiple Openings

Complete Benefits

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