Operations Team Lead
7 days ago
Staff Management
- Ensure that team members meet productivity standards.
- Assist Shift Managers in ensuring that client service levels are met or exceeded.
- Report to Shift Manager any health/safety and performance concerns that may affect agent's fulfillment of role in Operations.
- Monitor service calls, e-mails, and other contact methods to observe employee's demeanor, technical accuracy, and conformity to company policies.
- Monitor individual team members' statistics for Attendance, AHT, Productivity, and Quality.
Required Qualification
- Minimum of Associate degree in Nursing or master's degree in social work
- Required to have an active registered nursing license or social work license.
- Minimum 2 years of clinical experience (Bedside)
- Intermediate to advanced computer skills and experience with Microsoft Word, Excel, and Outlook
- Ability to use a variety of electronic information applications/software programs including electronic medical records.
- Exceptional communication and interpersonal skills with the ability to build rapport with internal and external customers and stakeholders.
For QC - Hybrid Role
Salary rate is negotiable on experience
Permanent Role
Multiple Openings
Complete Benefits
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