AR/Collection Representative

3 days ago

Makati City, National Capital Region, Philippines Pride Global Full time $40,000 - $80,000 per year

Job Summary:

We are seeking a highly motivated and detail-oriented Accounts Receivable Specialist to manage and monitor customer accounts for non-payments, delayed payments, and other billing irregularities. The ideal candidate will work closely with internal teams and clients to ensure timely payments, resolve discrepancies, and ensure compliance with client payment terms.

Key Responsibilities:

  • Continuously monitor customer accounts for non-payments, delayed payments, and other billing irregularities.
  • Maintain awareness of client payment obligations and ensure timely resolution of issues.
  • Generate and review age analysis and AR aging reports to monitor and enforce client compliance and payments.
  • Investigate and resolve customer billing queries or discrepancies, collaborating with the billing team and controller.
  • Confirm client payments and coordinate with the accounting team for proper application and reconciliation.
  • Notify business teams of client payment receipts and any issues or irregularities with client accounts.
  • Handle high-volume phone calls and emails to delinquent customers, ensuring prompt and professional communication.
  • Draft clear and efficient email communications to internal stakeholders and clients regarding payment matters.
  • Manage AR processes effectively using a combination of emails, calls, and internal/external communications.
  • Work closely with India-based teams to ensure timely and accurate invoicing and billing.
  • Communicate urgency and obligations to clients with a firm but professional approach.
  • Review client agreements for payment terms and assist billing teams with questions about billing specifics, including overtime and sick time.
  • Provide bi-weekly reports to the Controller and company leadership (FCC) regarding accounts receivable status.

Qualifications:

  • Proven experience in accounts receivable, billing, or a similar financial role.
  • Strong understanding of AR aging, billing, and invoicing processes.
  • Excellent communication skills, both verbal and written, with the ability to interact professionally with clients and internal teams.
  • Ability to handle high-volume customer communications (phone and email).
  • Strong organizational skills and attention to detail.
  • Ability to review client agreements and understand payment terms.
  • Proficiency in Microsoft Excel and other relevant software tools.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Experience working with international teams is a plus.
  • Experience with billing and invoicing systems.
  • Knowledge of accounting principles and AR best practices.

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