Technical Support Engineer

1 week ago

Manila, National Capital Region, Philippines XML International Full time ₱1,200,000 - ₱2,400,000 per year

Job Summary:

We are seeking a skilled and customer-focused Technical Support Engineer to provide timely and

effective support to our employees in the Philippines and across the APAC region. The ideal candidate

will be responsible for diagnosing and resolving hardware, software, and network-related

issues, supporting onboarding/off boarding processes, and ensuring smooth day-to-day IT operations.

Key Responsibilities:


• Provide first and second-level support for end-user technical issues (laptops, desktops, peripherals,

software, and network).


• Manage user accounts, permissions, and access in Active Directory, Office 365, and other enterprise

systems.


• Support IT onboarding and offboarding for employees and contractors.


• Coordinate with global IT teams for escalations and follow-ups.


• Troubleshoot and resolve hardware and software problems (Windows, Mac, and standard business

applications).


• Maintain IT asset inventory and update documentation as needed.


• Monitor ticketing system (e.g., ServiceNow, Jira,) and ensure SLA adherence.


• Support remote users via tools like Any Desk, or Remote Desktop.


• Assist in setting up video conferencing equipment and resolving meeting room issues.


• Perform routine system maintenance, updates, and patches.

Qualifications:


• Bachelor's degree in computer science, Information Technology, or a related field (or equivalent

experience).


• 6-7 years of experience in IT support, preferably in a multinational environment.


• Strong knowledge of Windows, Linux and Mac operating systems.
• Experience with Active Directory, Office 365, VPN, basic networking, and remote desktop tools.


• Excellent communication and customer service skills.


• Ability to manage tasks independently and prioritize under pressure.


• ITIL certification or relevant technical certifications (CompTIA, Microsoft, Cisco) is a plus.

Preferred Skills:


• Experience with asset management systems and ticketing tools.


• Familiarity with endpoint security solutions and compliance policies.


• Exposure to cloud technologies like Azure AD is an advantage.

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