Business Process Manager

3 days ago

Cainta, Calabarzon, Philippines RRJ Full time ₱1,200,000 - ₱3,600,000 per year

We are looking for a strategic, analytical, and results-oriented leader to join our retail group as Business Process Manager. This pivotal role will drive operational excellence, process innovation, and digital integration across the organization — ensuring that systems, workflows, and technology are fully aligned with business goals.

As a key member of the management team, the Business Process Manager will lead initiatives that shape how our organization operates, builds efficiency, and sustains growth.

Key Responsibilities:


• Lead the strategic planning, analysis, and redesign of business processes to improve efficiency, scalability, and customer experience.


• Champion process excellence initiatives that bridge business functions with technology-driven solutions.


• Spearhead the optimization of retail systems such as POS, MMS (Merchandise Management System), and in-house applications.


• Drive automation and digital transformation projects, ensuring systems and data flow seamlessly across departments.


• Establish and monitor KRA (Key Result Areas) and KPI (Key Performance Indicators) to measure process and technology performance.


• Collaborate closely with senior leaders and cross-functional teams to translate strategic objectives into efficient workflows.


• Ensure strong data governance, information security, and system compliance across all stores and operations.


• Mentor and develop teams within Business Process, fostering innovation, accountability, and continuous improvement.

Qualifications:


• Bachelor's degree in Industrial Engineering, Information Technology, Computer Science, or Business Management (Master's degree is an advantage).


• Minimum of 5 years managerial experience in business process management, systems improvement, preferably within a retail or multi-branch organization.


• Proven track record in strategic process design, system integration, and change management.


• Strong familiarity with MMS and other retail-related systems.


• Skilled in setting, tracking, and driving KRA/KPI frameworks tied to organizational performance.


• Resourceful, forward-thinking, and results-driven with exceptional leadership, communication, and analytical skills.


• Willing to be based in Cainta, Rizal.

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