Business Intelligence Reporting Analyst

At Percepta, we bring first-class service across each market we support. As a remote Business Intelligence Reporting Analyst, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

What You'll Be Doing…

The Business Intelligence Reporting Analyst is responsible for providing reporting and analytical support across the organization to enable data-driven decision making and support Percepta leadership strategy.  As a key member of the Global Reporting Team, this position is responsible for an enterprise-wide collaborative approach to reporting and business intelligence initiatives.

During a Typical Day, You'll

· Partner with internal and external customers to design, develop, enhance, and maintain reports and deliverables with a focus on reliability, ease of consumption, and actionability.

· Ensure 100%25 accuracy and timeliness of all deliverables, with excellent attention to detail and diligent quality assurance and quality control efforts.

· Continually seek to improve and expand on existing reporting portfolio, processes, frequency, and distribution methods.

· Conform to and assist in developing standardized cross-departmental data definitions, KPIs, and calculations.

· Play an active role in the requirements gathering, development, quality assurance, and UAT phases for Global Reporting initiatives.  

· Provide practical training for ends users on new or existing reports and tools. Drive organizational awareness of report availability and functionality.   

· Develop and document procedures and operating instructions for Global Reporting processes and applications.

· Proactively seek out new opportunities to leverage data and technology to solve business use cases and challenges

· Work on activities, projects, and requests for data extrapolation as requested by Percepta Leadership

· Continually build personal skill sets and proficiency in relevant applications and tools, with an emphasis on personal growth and ensuring Percepta remains on the cutting edge of business intelligence and reporting within the industry.

What You Bring to the Role 

· Bachelor's Degree or related reporting and business intelligence experience

· years of experience in reporting and business intelligence, demonstrating:

o   Advanced proficiency in Microsoft Excel including PowerQuery, Pivot Tables, and other advanced functions

o   Proficiency in building reports and dashboards in Power BI or similar BI platform

o   Ability to take raw data, perform necessary cleaning and transformations, and summarize as necessary to draw actionable conclusions

o   Experience designing reports connecting to OLAP cubes or similar solutions preferred

o   SQL experience strongly preferred

· Experienced and comfortable with full MS office suite

· Excellent written and verbal communication skills, able to communicate effectively across multiple management levels

· Contribute to maintaining a positive work environment that fosters successful team performance

· Strong customer service, interpersonal, and relationship-building skills

· Exceptional time management skills and attention to detail

What You Can Expect 

•    Competitive Salary 

•    HMO and Life Insurance

•    Paid Time Off

•    Tuition Reimbursement 

•    Employee Assistance Program

•    Employee Discount Program

•    Training and Development Programs (Percepta College)

•    Employee Rewards Program (Perci Perks)

Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.

Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:

· Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.

· Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.

· Leave it better – We take ownership and leave every process, person, and place better than we found it.

· Win together – We succeed as one—celebrating, supporting, and showing up for each other.

· Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.

Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.

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