L2 Application Support

3 days ago

Ayala Alabang, National Capital Region, Philippines Talentium Inc Full time

Job Summary:

  • Analyzes, investigates, troubleshoots, configures applications used by end customers utilizing knowledge and experience in specific technology platforms and business domain's processes within a specific period following agreed service level agreement timelines.
  • Follows the Standard Operation Procedures (SOP) in order to support system application of end customers within the defined Service Level Agreements (SLA).
  • Provides continuous service improvements to eliminate or prevent incidents or problems and improve service quality for end customers.

Requirements:

Experience

  • Has at least one (1) year of experience in Level 2 Application Support, Incident Management, Problem and Change Management
  • Experience in business domain processes is preferred but not required

Skills

  • Strong Analytical and Problem solving skills
  • Fast learner in terms of understanding and analysing business processes
  • Strong familiarity and working knowledge on Incident, Problem, and Change Management
  • Highly Proficient in specific technology platforms and tools required by the business.
  • SAP skills, primarily in the SD (Sales & Distribution) module, with hands-on experience in the invoicing process
  • Nice to have: PowerShell scripting for automation and process efficiency
  • Experienced with any ticketing system
  • Customer oriented and good communication
  • Language: Fluent in English (Written and Oral)

Desirable Traits

  • Professional, Honest and with Integrity
  • Resourceful and self-motivated
  • Team oriented person
  • Persevering and patient
  • Strong attention to detail
  • Sense of urgency and commitment
  • Passionate and Fast learner
  • Logical Person
  • Knows how to work smart
  • Can work well under pressure and minimal supervision
  • Caring Person and desire to mentor other colleagues

Job Type: Fixed term

Contract length: 6 months

Benefits:

  • Company Christmas gift
  • Company events
  • Opportunities for promotion
  • Promotion to permanent employee

Work Location: In person

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