Customer Service Representative- Finance Account CDO

4 days ago


Cagayan de Oro, Northern Mindanao, Philippines Work Avenue and Business Solutions Incorporated Full time ₱150,000 - ₱250,000 per year

We are seeking highly motivated and customer-focused Customer Service Representatives to join our growing team at our Cagayan de Oro site. As a CSR, you will handle inbound and outbound customer interactions, provide accurate information, resolve inquiries, and ensure a positive customer experience. This role requires excellent communication skills, problem-solving abilities, and a commitment to delivering exceptional service.

Key Responsibilities:
  • Handle customer inquiries via phone, email, or chat in a professional manner
  • Provide accurate information about products, services, and policies
  • Resolve customer issues promptly while ensuring customer satisfaction
  • Maintain a positive, empathetic, and professional attitude during interactions
  • Document customer concerns and resolutions in the system accurately
Qualifications:
  • High school diploma or equivalent; college degree preferred
  • Excellent communication and active listening skills
  • Ability to multitask, prioritize, and manage time effectively
  • Strong problem-solving skills and attention to detail
  • Willingness to work on shifting schedules, weekends, and holidays


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