Operator - Surveillance

3 days ago

Manila, National Capital Region, Philippines Okada Manila Full time ₱80,000 - ₱120,000 per year

I. MAJOR RESPONSIBILITIES AND DUTIES

  • Preserves the integrity of the casino operations.
  • Monitors, detects and reports all irregular, suspicious and illegal activities, providing initial analysis of findings, ensuring appropriate senior team members are informed.
  • Reports any violations or suspected violations of the law or authorized procedures to Surveillance Management.
  • Documents all activities, reviews, incidents, procedural violations, disputes, equipment issues and other information as directed by Surveillance Management & Surveillance Policies and Procedures.
  • Conducts reviews of gaming and cash handling activities as requested by other departments and Surveillance Management to ensure that no illegal acts have occurred, procedures have been complied with, and integrity has been maintained.
  • Maintains high standards of integrity, confidentiality and professionalism at all times.
  • Works as a team, follows the chain of command and undertakes delegated duties with the objective of assisting the shift in being productive and supportive at all times.
  • Checks all reports written, footage reviewed and information shared to ensure accuracy and lack of errors or omissions.
  • Ensures that all reviews are verified to a level providing assurance to Surveillance, and wider company management that results and information shared relative to such reviews is accurate.
  • With direction from the Operations Manager or Shift Manager assist on urgent tasks working with specific staff with the required skill sets to accomplish the task.
  • Records and documents all errors, procedural deviations, illegal activities using recording mediums and the appropriate reporting systems.
  • Participates in the preparation of evidence, provides statements, assists attorneys and others, and gives evidence in legal proceedings including appearing in courts of law as and when required.
  • Complies with the Surveillance Code of Ethics and Surveillance Confidentiality policies at all times.
  • Completes other duties as required by Surveillance Management.

II. JOB SPECIFICATIONS

Educational Requirements:

  • No specific formal qualifications are required for this role. However, any and all ongoing and completed studies shall be viewed favorably. Engagement in both formal and informal personal development shall be encouraged.

Experience Requirements:

  • Successful completion of the Okada Surveillance Training school.

Skills and Attributes:

  • Integrity
  • Teamwork
  • Strong arithmetic skills
  • Good communication skills, both written and verbal in both Tagalog and English
  • Strong observational skills
  • Ability to work under pressure
  • Ability to concentrate for extended periods of time

Technical Skills:

  • Good working knowledge of Microsoft Office Suite, Outlook, etc.
  • Ability to adapt to the introduction of new technologies and systems.

Other Qualifications:

  • Visual Acuity: Must have normal or corrected vision sufficient to monitor surveillance feeds, identify irregularities, and ensure a safe gaming environment.
  • Strong knowledge and strong commitment to working within multicultural environments including zero tolerance of personal discrimination of any kind.

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