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Security - Special Investigations Officer - Support, SPX Express

2 weeks ago

Manila, National Capital Region, Philippines Shopee Full time

Department Operations

LevelExperienced (Individual Contributor)

LocationPhilippines - Manila

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

The Security - Special Investigations Officer supports the Security Sub-lead for Special Projects by conducting investigations on high profile cases, and conducting special security or intelligence operations to uncover fraudulent and criminal activities within SPX, which may extend to external entities posing serious risk on our company properties, people, information, and reputation.

Duties and Responsibilities

Maintain a database for open-source intelligence relevant to courier service.

Conduct open-source intelligence gathering focusing on courier-service and SPX related incidents.

Conduct investigations on parcel theft or pilferage amounting to at least P100,000.

Investigate all types of internal fraud across all legs.

Handle investigations on critical incidents that require special attention.

Conduct investigation on other high profile cases as directed by the Security Lead and/or by the SPX top management.

Conduct security investigations and intelligence operations on fraudulent or criminal activities including but not limited to the following:

  • Surveillance
  • Discreet inquiries
  • Open-source checks
  • Lifestyles checks
  • Undercover operations

Requirements:

Educational Background & Certifications Requirement

Bachelor's degree in Criminology, Security Management or any related field. A master's degree is a plus.

Certified Security Professional and Certified Security Investigator credentials will be considered as an advantage.

Experience Requirement

Must have at least five (3) years of combined experience in security operations, investigation, and intelligence operations.

Knowledge and Skills

Strong understanding of security management, investigation, and intelligence operations.

Strong analytical skills with basic knowledge in data analysis tools and techniques.

Excellent communication and interpersonal skills, with the ability to collaborate effectively across diverse teams.

Detail-oriented

Excellent report writing skills.