Collection Field Officer
6 days ago
The Collection Field Officer is responsible for conducting field visits to customers with overdue accounts to ensure timely payment collection while maintaining a professional and customer-focused approach. This role requires strong communication skills, integrity, and the ability to work independently in the field.
Key Responsibilities:
Conduct field visits to customers with past-due BillEase accounts
Collect payments and issue official receipts following company procedures
Explain payment options, balances, and consequences of non-payment clearly and professionally
Negotiate payment arrangements and encourage settlement of overdue accounts
Accurately document collection activities, customer interactions, and payment status
Submit daily collection reports and remittances on time
Coordinate with the collections team regarding account updates and concerns
Ensure compliance with company policies, ethical standards, and local regulations
Maintain professionalism and respect during all customer interactions
Qualifications:
At least Senior High School graduate (college level or graduate is an advantage)
With or without experience in collections, field work, sales, or customer service
Familiarity with the assigned area and routes
Good communication and interpersonal skills
Physically fit and willing to do fieldwork
Can work with minimal supervision
Own motorcycle is an advantage (with valid driver's license)
Skills & Competencies:
Strong negotiation and persuasion skills
Time management and organizational skills
Basic report writing and documentation
Customer-focused mindset
Honest, reliable, and goal-oriented
What We Offer:
Competitive compensation and incentives
Allowances for fieldwork (as applicable)
Career growth and training opportunities
Supportive and dynamic work environment
Job Type: Full-time
Benefits:
- Additional leave
- Company Christmas gift
- Company events
- Flexible schedule
- Flextime
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
Work Location: In person
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