IT Service Delivery Manager

4 days ago


Ayala Alabang, National Capital Region, Philippines NYGC Services, Inc. Full time ₱1,500,000 - ₱2,500,000 per year

Job Description

Project Role: Services Delivery management

Location: Alabang Muntinlupa

Work setup: Hybrid (3 times a week RTO)

Behavior abilities:


• At least 10yrs experience in Infrastructure delivery or IT services delivery


• At least 5yrs experience in Services Delivery management


• Customer service oriented


• Leadership & entrepreneurship (owner-mindset)


• Ability to organize, to federate and coordinate


• Capacity to adapt with flexibility


• Convincing & influence


• Rigorous and organized


• Self-motivated, eager to learn and grow in the I.S. profession


• Team player must be able to work with people within and outside of the IT department.


• Excellent communication skills, verbal and written. English speaking mandatory


• Ability to analyze and synthesize situations


• Ability to Understand the business constraints


• Willing to do some traveling


• Dedication

Technical Environment:


• Public and Private Cloud – OnPrem, Azure, AWS, GCP (at least 2)


• OS/Cloud Maintenance & Monitoring/Utilization/Capacity


• Back-up and Storage


• Disaster Recovery


• Network Layer – Switches, Firewalls, voip


• Ticket Management and Critical Incident Management

Primary Technical abilities:


• Breathe of experience in Infrastructure solutions: Datacenters, Clouds, Network, Security.


• Depth of experience on at least one of the areas in Infrastructure solution


• Experienced in managing or coordinating teams in a complex organization


• Knowledgeable on Operations KPI – Ticket Mgt to Infrastructure KPIs (e.g. Back-up completeness, Recovery RTO/RPO, Infra Utilization improvement)


• Solid experience in ITIL processes mgmt (ITIL certified minimum)


• Solid experience in Services Management

Note: Interested candidate can directly reach out


  • Project Manager

    1 week ago


    Ayala Alabang, National Capital Region, Philippines CEVA IT SHARED SERVICE Full time ₱1,200,000 - ₱2,400,000 per year

    Overview:Accountable for project managing transitions / implementations of business activity from CEVA Freight Forwarding Stations in various parts of the globe into the GBS Manila Shared Service Center. As part of the GBS Transition team, contribute to the development & documentation of standardized transition methodologies that enhance the customer...

  • Agile Delivery Lead

    2 weeks ago


    Ayala Alabang, National Capital Region, Philippines First Focus IT Full time ₱1,200,000 - ₱2,400,000 per year

    First Focus is Australia's best Managed Service Provider (MSP), with a team of over 280 technical professionals across offices in Australia, New Zealand and the Philippines. We have grown consistently and profitably for over 15 years, and we're continuing to win new clients and challenge ourselves to rise to new heights.We have just started the search for...


  • Ayala Alabang, National Capital Region, Philippines NYGC Services, Inc. Full time ₱1,500,000 - ₱2,500,000 per year

    Job Title: Service Delivery Specialist - SDSLocation: Alabang, Muntinlupa (3 times a week RTO -Hybrid)Mode of Hiring: Contract (6 months Extendable)Shift: DayPrimary Technical abilities:Primary Technical abilities:• Breathe of experience in Infrastructure solutions: Datacenters, Clouds, Network, Security.• Depth of experience on at least one of the areas...


  • Ayala Alabang, National Capital Region, Philippines WHR Global Consulting Full time

    Technical Support Representative (Australian Account)Position Title: CSR (Dayshift - AU Telco)Work Location: AlabangWork Setup: OnsiteWork Schedule: Day Shift (6:00 AM - 3:00 PM Manila time)QualificationsBachelor's degree in Project Management, Telecommunications, Business, or a related fieldMinimum 6 to 12 months experience in telco project coordination or...


  • Ayala Alabang, National Capital Region, Philippines EPTA GROUP Full time ₱2,000,000 - ₱2,500,000 per year

    Job DescriptionJOB PURPOSE:Lead and manage the Finance Service Delivery team supporting APAC and EMEA markets. Drive operational governance, process management, and monitor key performance measures. Provide support for global and regional transformation projects, digital transformation and continuous improvement projects.FINANCE SERVICE DELIVERY...


  • Ayala Alabang, National Capital Region, Philippines EPTA GROUP Full time $90,000 - $120,000 per year

    Job DescriptionNew Epta Phippines address: Lot 126-A Magsaysay Road, Brgy. San Antonio, San Pedro LagunaJOB PURPOSE:Lead and manage the Finance Service Delivery team supporting APAC and EMEA markets. Drive operational governance, process management, and monitor key performance measures. Provide support for global and regional transformation projects, digital...


  • Ayala Alabang, National Capital Region, Philippines Genpact Services LLC Full time

    OverviewReady to shape the future of work? At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster,...


  • Ayala Alabang, National Capital Region, Philippines Genpact Full time

    Ready to shape the future of work?At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and...


  • Ayala Alabang, National Capital Region, Philippines Genpact Services LLC Full time

    Overview Ready to shape the future of work? At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow...

  • Delivery Supervisor

    5 days ago


    Ayala Alabang, National Capital Region, Philippines Multiflex RNC Phils, Inc. Full time ₱900,000 - ₱1,200,000 per year

    Multiflex RNC Philippines Inc. (URATEX)Km. 23 East Service Road, Cupang, Muntinlupa CityDUTIES AND RESPONSIBILITIESSupervise and coordinate daily delivery schedules and routes for products.Arrange Purchase OrderOversee loading and unloading operations, ensuring adherence to safety protocols.Maintain inventory records of products transported and...