Customer Service Representative

2 days ago

Pasig, National Capital Region, Philippines KDCI Outsourcing Full time $25,000 - $28,000 per year

Job Overview

KDCI Outsourcing is looking for a proactive and empathetic 
Customer Service Representative
 to support a client in the wellness and lifestyle industry. In this role, you will provide timely, professional, and solution-oriented support via email, ensuring an exceptional customer experience. You will act as the first point of contact for inquiries related to products, orders, returns, and troubleshooting. Your clear communication skills and ability to resolve issues effectively will contribute to upholding the client's strong reputation for customer care.

Job Responsibilities

  • Respond promptly and professionally to customer inquiries via email
  • Provide accurate and helpful information about product details, availability, pricing, and usage
  • Troubleshoot and resolve service or product issues by identifying root causes and recommending solutions
  • Handle order processing tasks, including updates, modifications, and returns
  • Escalate unresolved or complex issues to the appropriate internal teams as needed
  • Maintain accurate and comprehensive records of all customer interactions, transactions, and feedback
  • Follow established communication guidelines and policies to ensure consistency and quality in support
  • Collaborate with the client's Australian-based team to resolve customer concerns efficiently
  • Participate in training sessions to stay updated on product knowledge, tools, and internal procedures

Job Requirements

  • 2 to 3 years of experience in a customer service role, preferably in eCommerce or direct-to-consumer settings
  • Experience in the wellness or health-tech industry
  • Background in working with Western clients or global eCommerce brands
  • Proficient in customer support tools such as Re:amaze, Shopify, or Starshipit
  • Excellent written communication skills in English
  • Strong attention to detail, organization, and analytical thinking
  • High level of empathy and the ability to understand and address customer needs effectively
  • Ability to multitask and perform under pressure in a fast-paced environment
  • Team player with a strong work ethic and commitment to delivering quality service

Snapshot

  • Blended Account and Shifting Schedule
  • Onsite Training (1 week)
  • Hybrid Set-up (3 days work onsite and 2 days work from home)
  • 25k - 28k package

  • Customer Service Representative

    2 days ago

    Pasig, National Capital Region, Philippines Transworld Systems Customer Service LLC Full time ₱104,000 - ₱130,878 per year

    TSI (Transworld System Inc.)LOCATION: iSquare BLDG. Ortigas, Pasig CitySTART DATE: October 13 or 20, 2025CSR - US Utility Account (similar with MERALCO)Verint Assessment TA Interview Final Interview (Virtual process only)You can finish the assessment using your phone.Perks:Up to 30K package + uncapped monthly cash incentives.HMO Day 1 with 2 free...

  • Customer Service Representative

    2 days ago

    Pasig, National Capital Region, Philippines HealthQuist Inc. Full time ₱600,000 - ₱1,200,000 per year

    Company DescriptionHealthQuist is a revenue cycle management company located in Pasig. We specialize in providing customized full-service medical billing to our healthcare clients. Our services go beyond standard medical billing, offering additional benefits designed to maximize collections and increase efficiency for office staff. Our goal is to allow...

  • Customer Service Representative

    2 days ago

    Pasig, National Capital Region, Philippines Eastvantage Full time ₱600,000 - ₱1,200,000 per year

    We're Hiring: Customer Service Representative - Bi-Lingual (Mandarin/English) We are seeking a dedicated and bilingual Customer Service Representative to provide exceptional support to our Mandarin and English-speaking customers. The ideal candidate will have strong communication skills, cultural awareness, and the ability to resolve customer inquiries...

  • Customer Service Representative

    2 days ago

    Pasig, National Capital Region, Philippines Corqspace Full time $104,000 - $130,878 per year

    Company DescriptionCorqspace offers IT solutions to help businesses run their IT operations smarter, faster, and more reliably. We provide end-to-end support, from onboarding to after-sales, ensuring seamless integration and efficient system management. Our services are designed to meet the evolving needs of the modern business environment.Role...

  • Customer Service Representative

    5 days ago

    Pasig, National Capital Region, Philippines beBeeCustomerService Full time ₱1,500,000 - ₱2,500,000

    Customer Service RepresentativeJob Description:We are seeking a highly skilled Customer Service Representative to join our team. The successful candidate will be responsible for delivering exceptional customer service, providing solutions to customer queries and concerns, and working collaboratively with internal stakeholders.Responsibilities:Respond to...

  • Customer Service Representative

    2 days ago

    Pasig, National Capital Region, Philippines Chempro QLD Pty Ltd Full time ₱800,000 - ₱1,200,000 per year

    Job Title/Position: Customer Service Representative – Nursing Home Chemist AccountWe are seeking a dedicated and professional Customer Service Representative to join our team. This role involves supporting our nursing home customer accounts by managing enquiries, coordinating medication dispensing processes, assisting with the supply of packed and...

  • Customer Service Representative

    2 days ago

    Pasig, National Capital Region, Philippines Supcart Ph Full time ₱150,000 - ₱300,000 per year

    Customer Service RepresentativeWe're looking for a customer-focused and enthusiastic Customer Service Representative to join our growing team at Supcart PH. Based in our Pasig City office, you will play a vital part in ensuring our customers' needs are met with the utmost care and professionalism.What You'll DoHandle customer inquiries via phone, email, and...

  • Customer Service Representative

    2 days ago

    Pasig, National Capital Region, Philippines Satellite Office Full time $40,000 - $60,000 per year

    CUSTOMER SERVICE REPRESENTATIVEWork for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.WHAT IS A/AN CUSTOMER SERVICE REPRESENTATIVE ?We are seeking a proactive and...

  • Customer Service Representative

    2 days ago

    Pasig, National Capital Region, Philippines OutForce Full time ₱150,000 - ₱300,000 per year

    What Do We Need? Weare seeking a dedicated Customer Service Representative to join our team. The ideal candidate will be responsible for managing customer inquiries via email and phone, handling cancellation requests, and maintaining accurate records. This role requires strong communication skills and attention to detail to ensure a positive experience for...

  • Customer Service Representative

    2 days ago

    Pasig, National Capital Region, Philippines Datamatics Full time $30,000 - $50,000 per year

    We are looking for a highly motivated and customer-focused individual to join our team as a Voice and Email Customer Service Representative. The role involves handling inbound and outbound calls, as well as responding to customer inquiries through email. You will provide accurate information, resolve concerns, and deliver excellent service to ensure customer...