Outbound Sales Representative
3 days ago
OUTBOUND SALES REPRESENTATIVE
CLIENT: AUSTRALIA; REMOTE
SHIFT: DAY / MORNING PHT
TYPE: FULL TIME; INDEPENDENT CONTRACTOR
Once hired, team members are not allowed to go on leave of absence on the first 4 weeks of training.
General list of duties not limited to:
- Sales Focus
To effectively convey product information in a clear and concise manner. Quickly identifies the customer's reaction and takes appropriate steps to close the sale while maintaining or enhancing the relationship with the customer.
- Make outbound calls to people
- Communicates clearly and concisely avoiding ambiguity and jargon
- A good use of the English language or language of origin
- Adopts a tone which is both professional and customer-focused
- Ability to point out features & advantages of purchase
- Ability to close
- Relationship building for repeat business purposes
- Pro-active rather than re-active orientation
- Enter details of interaction in the system
- Documents transactions by completing forms and record logs.
Maintains database by entering, verifying, and backing up data.
Customer Service Focus
Gives high priority to customer satisfaction. Determines the needs and manages the expectations of the customer and delivers solutions to best meet those needs.
- Communicates clearly over the telephone
- Listens effectively
- Questions well to identify customer needs
- Maintains composure in the face of difficult customers
- Responds quickly, accurately and professionally
- Keeps customers informed of progress of inquiry
- Empathises with customers when problems occur
Seeks to satisfy customer demands
Motivation
Able to provide a satisfactory level of service and commitment where the job satisfies personal needs.
- Experienced in or accepting of the demands of shift work
- Accepts the challenge to maintain self focus while striving to achieve set goals
- Open to interacting with difficult customers
- Accepting of instability or change in workplace
Responsive to strictly complying with Regulations
Adaptability
Able to respond positively to changes in the technical environment and demands of the job.
- Provides a consistent level of service in a changing environment
- Responds positively to changed circumstances
Learns and applies new knowledge and skills efficiently
Team Work
Works with others by actively participating in team activities and establishing co-operative working relationships with colleagues. Displays an appropriate balance between interpersonal interactions and work targets.
- Participates with others as/when required
- Contribute to team performances/results
- Makes an effort to build harmonious relationships with colleagues
Home Office Requirements:
- Internet Connection : Minimum of 10mbps internet connection for your Main and Backup connections
- Computer/Laptop: The contractor must have a good working computer with dual monitors
- Headsets : The Contractor must have a noise cancelling headsets preferably Plantronics Blackwire C320M headset
- Dedicated Home Office - Contractors are required to have a dedicated home office free from noise and distractions.
- Webcam - for meeting purposes
- Must be comfortable in working with Time Doctor/Screenshot Monitor
Job Type: Full-time
Pay: Up to Php55,000.00 per month
Benefits:
- Work from home
Application Question(s):
- Introduction video is required for this role. Instructions will be sent to shortlisted candidates via email.
Work Location: Remote
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