URGENT Revenue Cycle Management SME

3 days ago

Manila, National Capital Region, Philippines Private Advertiser Full time ₱50,000 - ₱100,000 per year

Major Responsibilities:

  • Training Delivery- facilitate training courses based on developed curriculum.
  • Conducting training for new hire and existing collectors by engaging in new hire training, upskilling, refresher training, orientations etc.
  • Training delivery across enterprise – India , PHL, PR, US employees
  • Learner Performance Management- manage classroom performance and behavior in coordination with learner's leader
  • Learner Support- Pre and Post Training support as required to support training prerequisites and on the job training/support follow-up post training
  • Training Content Contribution- contribute to curriculum development and process updates related to developed curriculum
  • Deliver training using multiple mediums – classroom, webinar, blended learning approaches
  • Create, track and maintain batch performance related reports and database
  • BQ performance management
  • Process related calibration with QA, Ops and other required team
  • Coaching and mentoring new learners

Detailed Responsibilities:

Training Delivery – 60-70%

  • Conduct training for newly hired operational team members on core systems, processes, and applications
  • Provide training on culture and values aligned with Our United Culture
  • Deliver continuing education, up skill, and performance improvement training as necessary

Training Preparation, Development, and Follow Up – 20-30%

  • Participate in the instructional design and development process as necessary for large scale curriculum design projects
  • Provide feedback to trainees and Operations Managers regarding class progress, areas of strength and areas of improvement
  • May enroll and grant credit in Learning Management System for courses administered

    Maintain expertise as needed in functional areas supported
  • Plan, prepare and teach back new material prior to class start (side by sides, self-study, and live practice)
  • Conduct applicable training survey log in labs and applicable deliverable per batch management
  • Provide on the OJT/Ramp support follow-up post training

Other Duties as Assigned – 5-10%

Qualifications

  • Work experience- minimum 2 to 5 years in hospital billing - (front line or back end)
  • Possess excellent time management and prioritization skills
  • Experience in training in classroom, webinar and blended learning environments
  • Excellent communication- verbal and written skills
  • Strong interpersonal skills
  • Virtual Training Platform (WebEx, Teams, Zoom,…)

RTO- 100%

Shift- evening/night

Preferred but not required:

  • 2-5 years of experience delivering training in a business operation, corporate, or production driven environment
  • 2-5 years of experience in healthcare revenue cycle management services
  • Experience utilizing adult learning principles to deliver training in a corporate environment
  • Preferred- Acute specialty,  MS04, Invision, eFR, Appeal writing
  • Agility in adapting to adult learning styles and interactive delivery methods

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