Customer Operations Support Specialist

4 hours ago

Salcedo Village P, Philippines Bastion Payment Systems Full time ₱400,000 - ₱480,000 per year

Duties & Responsibilities

  • Provide support and assist in the day-to-day operation activities to meets its goal operational excellence.
  • Responsible for monitoring and downloading End-of-Day (EOD) Reports and submit the same to the appropriate team in an efficient manner.
  • Responsible for daily monitoring of requests or concerns that requires immediate review and escalate to Unit Head for proper disposition.
  • Ensure daily monitoring of internal reports and coordinate with IT Support for any technical concerns.
  • Recommend process improvements to improve operational efficiency and cost-effectiveness.
  • Ensure that customers' confidential information is properly protected and should only be used for official purposes.
  • Maintain daily logs of operational issues and maintenance activities.
  • Proactively provide feedback and involved in process streamlining/ improvement of the unit processes to improve operational efficiency.
  • Perform all other support tasks and other functions as may be assigned by the Department /Unit Head.

Job Type: Full-time

Pay: Php25, Php40,000.00 per month

Work Location: In person

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