
Associate - Business Analyst-Training-Voice and Accent
3 days ago
Job Description: Job Description:
Classroom Management/Modules/Up-training/Initiatives/Quality
- Monitor calls of agents to identify behaviors, coaching and learning needs on soft skills pertinent to call handling and customer experience.
- Conduct one-on-one coaching with agents to develop or enhance ideal customer experience behaviors.
- Conduct learning sessions on customer experience for both agents and support (Ex. AMs).
- Develop materials and conduct Foundation Skills Training (FST) when needed.
- May help the CE AM and/or CE LAM prepare for and/or conduct learning and development sessions for support.
- Help the CE AM and/or CE LAM gather, measure and analyze data to gauge the effectiveness of the CE projects program and its parts/projects on a regular basis.
- Conduct agent interviews to gauge customer service orientation and communication skills trainability.
- Protects the confidentiality of client and adheres to company policies regarding confidentiality.
- Create a positive work environment by acknowledging agent and team contributions, soliciting input, and offering personal assistance, when needed.
- Ensure compliance with internal policies and procedures, external regulations and information security standards.
- Conduct special induction with new hires to make them aware of the company culture and the work they need to do.
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Voice Analyst
2 weeks ago
, Metro Manila, Philippines Buscojobs Full timeAssociate - Business Analyst-Training-Voice and Accent Posted today Job Description Classroom Management/Modules/Up-training/Initiatives/Quality Monitor calls of agents to identify behaviors, coaching and learning needs on soft skills pertinent to call handling and customer experience. Conduct one-on-one coaching with agents to develop or enhance ideal...
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Senior Executive-Training-Voice and Accent
3 days ago
Philippines EXL Service Full time ₱1,200,000 - ₱2,400,000 per yearJob Description: Classroom Management/Modules/Up-training/Initiatives/QualityMonitor calls of agents to identify behaviors, coaching and learning needs on soft skills pertinent to call handling and customer experience.Conduct one-on-one coaching with agents to develop or enhance ideal customer experience behaviors.Conduct learning sessions on customer...
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Data Business Analyst
2 weeks ago
, , Philippines Momentive Software, Inc. Full timeWe are seeking a technically-adept Data Business Analyst to join our team. Our team implements and supports the Nucleus product, the first data analytics platform built specifically for associations and nonprofits. As a Data Business Analyst, you’ll work closely with both our clients and our internal team to bridge the gap between technical and...
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Sr. IT Business Analyst
2 weeks ago
, , Philippines Crawford & Company Full timeOverview The Sr. IT Business Analyst is a talented and dynamic professional that is experienced and skilled in understanding complex business domains, processes and problems and able to translate them into business and functional requirements. The primary role is to bridge the gap between IT and business and be the voice of the customer. This role works...
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Business Analyst
1 week ago
, , Philippines Willis Towers Watson Full timeDescription The Role Elicit requirements using interviews, document analysis, requirement workshops, surveys, site visits, business process descriptions, task and workflow analysis. Analysis of proposed new initiatives assigned by the Business Analyst Lead with production of cost benefit analysis documents including the gathering of estimates for said...
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Limited Slot
2 weeks ago
, Metro Manila, Philippines Caldwell Communications Full timeLimited Slot - Non-Voice/Voice - Call Center - Paid Training Join to apply for the Limited Slot - Non-Voice/Voice - Call Center - Paid Training role at Caldwell Communications Limited Slot - Non-Voice/Voice - Call Center - Paid Training For regular employees, we offer an industry-leading benefits package that includes: Competitive Salary 13th Month...
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Business Analyst Bgc
2 weeks ago
, , Philippines Buscojobs Full timeBusiness Analyst jobs are available in the Philippines. Several positions have been posted, including a Business Analyst BGC job, a Technical Business Analyst, a ServiceNow Business Analyst, and a Business Intelligence and Data Analytics role. Job Responsibilities The responsibilities of these roles include business analysis, requirements gathering, data...
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Business Operations Associate Manager
1 week ago
, Misamis Occidental, Philippines Buscojobs Full timeThe Business Operations Associate Manager will be responsible for developing strategies and programs to ensure that billed volume and revenue targets are met or exceeded. This includes preparing and analyzing monitoring sheets, supervising Meter Consumption Analysts, and proposing expansion projects. Responsibilities: Develops strategies and programs to...
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KYC Junior Analyst
2 weeks ago
, , Philippines Shell Business Operations Full timeOverview Reporting to the Financial Crime Screening Team Lead, the FC Screening Analyst is part of the Financial Crime Operations team within the Global Financial Crime team. The team undertakes Counterparty Screening – the checking of potentially adverse information relating to a counterparty which may impact our willingness to transact with them. This...
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Philippines EXL Service Full time ₱450,000 - ₱900,000 per yearJob Description: We are seeking a skilled Data Analyst who has a strong foundation in data analytics, experience working with large datasets, and expertise in analysing operational performance and business metrics. A good understanding of analytics, insight and visualization tools and techniques will be preferred to generate key data storytelling and...