Associate - Business Analyst-Training-Voice and Accent
24 hours ago
Job Description: Job Description:
Classroom Management/Modules/Up-training/Initiatives/Quality
- Monitor calls of agents to identify behaviors, coaching and learning needs on soft skills pertinent to call handling and customer experience.
- Conduct one-on-one coaching with agents to develop or enhance ideal customer experience behaviors.
- Conduct learning sessions on customer experience for both agents and support (Ex. AMs).
- Develop materials and conduct Foundation Skills Training (FST) when needed.
- May help the CE AM and/or CE LAM prepare for and/or conduct learning and development sessions for support.
- Help the CE AM and/or CE LAM gather, measure and analyze data to gauge the effectiveness of the CE projects program and its parts/projects on a regular basis.
- Conduct agent interviews to gauge customer service orientation and communication skills trainability.
- Protects the confidentiality of client and adheres to company policies regarding confidentiality.
- Create a positive work environment by acknowledging agent and team contributions, soliciting input, and offering personal assistance, when needed.
- Ensure compliance with internal policies and procedures, external regulations and information security standards.
- Conduct special induction with new hires to make them aware of the company culture and the work they need to do.
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Senior Executive-Training-Voice and Accent
6 days ago
, Metro Manila, Philippines EXL Full timeOverview Senior Executive-Training-Voice and Accent role focusing on coaching and training customer experience soft skills for front-liners and support members of the account. The job also focuses on aligning and coordinating with support members and leadership, and on assisting the CE AM in training our support members to champion customer experience to...
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Philippines EXL Service Full time ₱1,200,000 - ₱2,400,000 per yearJob Description: Classroom Management/Modules/Up-training/Initiatives/QualityMonitor calls of agents to identify behaviors, coaching and learning needs on soft skills pertinent to call handling and customer experience.Conduct one-on-one coaching with agents to develop or enhance ideal customer experience behaviors.Conduct learning sessions on customer...
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Jr Analyst, Business
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Philippines EXL Service Full time ₱900,000 - ₱1,200,000 per yearJob Description: Basic FunctionThis role is primarily responsible for designing and delivering high performing learning solutions which is aligned with the business needs and client expectations. The job focuses in monitoring and reviewing the overall capability of the team in operational planning and process management. The job also includes curriculum and...
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Training Data Analyst Bacolod
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AI Voice
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, Metro Manila, Philippines Caldwell Communications Full timeHealthcare Associate/Non voice-Voice/Up to 28k 1 week ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. For regular employees, we offer an industry-leading benefits package that includes: Competitive Salary 13th Month Pay HMO with 3 free Beneficiaries on Day One 20% ND Maternity/Paternity Leave Opportunity...
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Philippines EXL Service Full time ₱450,000 - ₱900,000 per yearJob Description: We are seeking a skilled Data Analyst who has a strong foundation in data analytics, experience working with large datasets, and expertise in analysing operational performance and business metrics. A good understanding of analytics, insight and visualization tools and techniques will be preferred to generate key data storytelling and...
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Crm Business Analyst Lead
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, , Philippines Buscojobs Full timeCRM Business Analyst Lead jobs in the Philippines 11 CRM Business Analyst Lead jobs in the Philippines Paid Online Market Research - Philippines Posted 107 days ago Job Description We are looking for respondents across Philippines. Please register your interest at the registration link and feel free to pass it to friends and family. Market Research and...
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Senior Associate
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, , Philippines Hammerjack Pty Ltd Full timeAbout Us HC Global Fund Services, LLC (HC Global) is a privately owned fund administrator serving fund managers and investment advisors in the alternative investments industry. Job Description As Senior Associate, you will be responsible for duties and responsibilities that are normally associated with your position, including the activities enumerated...
