Front Desk Receptionist

3 days ago

Imus A, Philippines HLS Business Process Outsourcing Full time

Job Summary:

The Front Desk / Receptionist serves as the first point of contact for families, visitors, and guests. This role ensures that every person entering the funeral home is welcomed with warmth, compassion, and professionalism. The receptionist provides administrative support to funeral staff and assists in maintaining a respectful, serene, and organized environment.

Key Responsibilities:

  • Greet families, guests, and visitors with empathy, courtesy, and professionalism.
  • Answer and route incoming calls promptly; provide accurate information or direct inquiries to the appropriate staff.
  • Maintain a clean and presentable reception area, ensuring a welcoming atmosphere.
  • Manage guest sign-ins, appointment schedules, and visitation logs.
  • Provide directions and assist guests during visitations, wakes, and funeral services.
  • Coordinate with funeral directors, chapels, and administrative teams for daily schedules.
  • Handle basic administrative tasks such as filing, scanning, printing, and data entry.
  • Receive and record deliveries, floral arrangements, and other memorial items.
  • Ensure confidentiality and sensitivity when handling personal and family information.
  • Support the team during services by preparing materials, distributing programs, or ushering guests if needed.

Qualifications:

  • High school graduate or equivalent (Associate's or Bachelor's degree preferred).
  • At least 1 year of customer service or front desk experience (experience in hospitality, healthcare, or funeral services is an advantage).
  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Proficient in MS Office (Word, Excel, Outlook) and basic office equipment.
  • Compassionate, composed, and professional in sensitive situations.

Work Schedule:

  • Full-time, Monday to Saturday ( 8-5)

Job Types: Full-time, Permanent

Benefits:

  • Company events
  • Free parking
  • On-site parking
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee

Work Location: In person

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