Telephony Engineer

2 weeks ago

Pasig, National Capital Region, Philippines UBX Full time ₱400,000 - ₱800,000 per year

Company Overview

UBX is a wholly owned subsidiary of Unionbank of the Philippines. UnionBank is a top 10 universal bank in the Philippines by assets, with annual revenues of over PHP 25 Billion. UnionBank is a leader in digital financial services and has been recognized as the top digital bank in the Philippines by Asiamoney and IDC. UnionBank has established UBX to build on its leadership in digital: UBX facilitates UnionBank's exploration and creation of new, digital and potentially non-banking business models.

UBX's mission includes investments in financial technology (fintech) companies and other ventures whose capabilities complement UBX's platform development. UBX is developing platforms that embed financial services into customer and business experiences. This results in financial services that are accessible to a broader community – physically, logically and economically. UBX invests to positively and materially impact financial inclusion.

Truly innovative financial technology should make banking perfectly transparent in the lives of consumers and businesses. When we talk about banking today, we still talk about accounts, lines of credit and cash management services. Banking still distracts and interrupts. Our ultimate goal: banking that becomes invisible, banking vanishes into our lives and businesses. This is why we are particularly focused on ecosystems: can we participate in and build the platforms where we can seamlessly embed banking in the context of experiences for consumers and businesses.

Our Customers:

Ecosystems are built on platforms that support multi-participant markets and multi-point transactions. Therefore, from an ecosystem development perspective, our customers are the participants in these ecosystems.

This can be made clearer by way of example. For the financial services platform, the resulting ecosystem has the following participants:

  • Financial institutions such as rural bank and non-bank financial institutions (coops, lenders, etc.)
  • Customers of these financial institutions
  • Financial service providers that leverage the platform such as lenders and insurers
  • Technology providers that build solutions on top of the platform

Role Overview:

The Telephony Engineer will be responsible for coding, developing, and building the telephony systems used by contact centers. By developing call flow scripts and voice solutions.

Qualifications:

  • 3 Years of Working experience on coding and development on Voice Solutions
  • Has experience in managing and developing Aspect, Twilio, Genesys or any other contact center platform
  • Has extensive knowledge on call flow development
  • Programming Languages:
    Java, VoiceXML, PHP, SQL, XML
  • Web Scripting:
    HTML, Java Serve Pages/ JSP, JavaScript
  • Database Systems: Oracle/ Microsoft SQL
  • Applications: Microsoft, WebSphere, Eclipse, NetBeans, Postman
  • Has an extensive knowledge on API integrations and development

Responsibilities:

  • Responsible for handling developments for Telephony Systems used by contact centers
  • Develop call flow scripts and assess user experience base on contact center requirements
  • Technical support for call flow changes and initiatives
  • Oversees the preparation and planning of call flows and communication improvements
  • Managers the Telephony Platform of the Bank including IVRS and contact center productivity modules.
  • Contract: 3 Months with a possible contract extension.

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