
It Support Technician
2 weeks ago
Strategic Networks, Inc. is hiring a Full time It Support Technician role in General Santos City (Dadiangas), SOCCSKSARGEN. Apply now to be part of our team.
Job summary:
- Looking for candidates available to work:
- Monday: Morning, Afternoon
- Tuesday: Morning, Afternoon
- Wednesday: Morning, Afternoon
- Thursday: Morning, Afternoon
- Friday: Morning, Afternoon
- Saturday: Morning, Afternoon
- Sunday: Morning, Afternoon
- Expected salary: ₱16,000 per month
AMENABLE TO WORK IN MULTIPLE WORK LOCATIONS SUCH GENSAN/DAVAO TRAVEL EXPENSES PAID/REIMBURSABLE AS TECHNICAL SUPPORT
- Provide incident and request management support to all end user devices.
(Desktop, Laptop, Monitor, VPN, Printers, Scanner).
- Experience in Windows & non-Windows Operating environment
- Recommend and apply solutions, including on-site repair for remote users
- Provide support to end users relating to hardware and software, computer
applications, LAN components and peripherals.
- Determine and execute system reconfiguration needs.
- Establish end user service level agreements.
- Carry out on-site analysis, identification, and resolution of difficult
desktop problems for end users.
- Supervise complaint ticketing system and follow timely resolution of all work
orders.
- Demonstrated ability to provide user support by means of remote access tools.
- Provide status update to the ticketing tools in a timely manner.
- Analyze completed end user device requests and incidents to identify and
recommend process improvements and identify any process compliance issues.
- Monitor and repair all IT / office equipment and tools and make sure that all
software systems are running smoothly.
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