Network Support
4 hours ago
Qualifications:
- Bachelor's Degree in Information Technology, Computer Science, Electronics and Communications Engineering, Networking, or a related field.
- 1–3 years of experience in network support, technical support, or a related IT field.
- Proficient in managing and resolving trouble tickets through monitoring and ticketing systems.
- Ability to work collaboratively across teams to support network operations and continuous service improvement.
Technical Skills/Expertise:
- Knowledge in HFC, Fiber Network Technology and Optical Distribution Network
- Advanced certifications such as CCNA, CompTIA Network+, or equivalent.
- Experience with network monitoring tools, server management, or cloud infrastructure.
- Strong analytical and problem-solving skills for complex IT issues.
- Familiarity with ITIL processes or other service management frameworks.
- Excellent communication and documentation skills for cross-team coordination.
- Ability to train or mentor junior team members.
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