Business Analyst

• REQ
• 09/10/2025
• Customer Journey
• Makati City, Filipijnen
• ING Hubs

Tribe Champion – Role Description

The Tribe Lead Champion plays a pivotal role in enabling the Tribe Lead, TECH Area Leads, Chapter Leads, Product Leads and Product Owners and the broader tribe leadership team to deliver on strategic priorities, operational ecellence, and cross-functional alignment. This role acts as a central orchestrator within the tribe, across squads, ensuring that planning, performance, and portfolio management processes are eecuted effectively, timely and transparently.

The Tribe Lead Champion is a trusted advisor and eecution partner to the Tribe Lead, Product Leads, and Product Owners, driving alignment, consistency, and delivery across the tribe's initiatives. This role requires a proactive, curious, and structured individual who thrives in a dynamic global environment and is passionate about enabling teams to succeed.

Key Responsibilities

Strategic & Operational Support

• Partner with the Tribe Lead and leadership team to implement strategic initiatives and ensure alignment with tribe-wide goals.
• Coordinate the internal Quarterly Business Review (QBR) process, including preparation, documentation, and alignment across stakeholders.
• Support Product Leads and Product Owners throughout the QBR cycle, ensuring clarity of commitments and delivery tracking.
• Ensure epic registration is aligned with commitments and accurately reflected in systems such as SNOW PPM as well as the visual presentation in the roadmap documents

Portfolio & Performance Management

• Maintain and govern the tribe's portfolio board, intake wall, and performance dashboards.
• Chair and coordinate key governance forums, including Cross-Tribe Alignment meetings, Tribe Portfolio/Performance meetings, and Tribe/Tech/Architects alignment sessions.
• Track performance targets and delivery predictability, and create performance decks for leadership and stakeholder reporting.
• Act as the single point of contact (SPOC) for portfolio-related questions and improvements from central portfolio functions and the financial controller.
• Perform data quality checks in SNOW PPM and ensure accurate status updates in Azure DevOps and other tooling.
• Take part of the monthly C&T Group Staff PFM community meeting and share inputs of our way of working with other portfolio managers. As well as take in best practices from other portfolio managers.

Stakeholder Engagement & Communication

Serve as the communication bridge between the Tribe Lead and internal/e

• ternal stakeholders.
• Stay connected with all Product Leads (and chapter leads where applicable) to maintain a clear view of tribe-wide developments and dependencies.
• Represent the tribe in global or cross-tribe forums when needed.
• Support the Financial Controller with ad hoc requests related to cost and service allocations.

Product Owner Enablement

• Support and challenge Product Owners in setting up and maintaining their work in ACE, SNOW PPM, and Azure Devops.
• Provide guidance on daily processes, status updates, and intake procedures.
• Ensure consistency and quality in delivery tracking and reporting.

Training & Onboarding Approach

The onboarding of a new Tribe Lead Champion follows a structured, hands-on learning approach:

Quarter 1: Shadowing phase – the new joiner accompanies the current role holder in all meetings and preparations.

Quarter 2: Transition phase – the new joiner takes the lead while being shadowed and coached.

Quarter 3: Independent phase – the new joiner operates independently with full ownership of responsibilities.

This approach ensures a steep learning curve and fosters ownership, curiosity, and a deep understanding of the tribe's dynamics. The ideal candidate is proactive, eager to learn, and naturally interested in the tribe's mission and operations.

Profile Requirements

• Bachelor's degree in Business Administration, Finance, Technology, or a related field.
  Minimum of 5 years of e- perience in a leadership, business management, or portfolio coordination role.
• Strong communication and stakeholder management skills in a multinational environment.
  E- perience with agile delivery, portfolio tooling (e.g., SNOW PPM, Azure DevOps), and performance tracking.
• Demonstrated ability to drive change, foster alignment, and support cross-functional teams.

Your place of work

Eplore the area

Questions? Just ask

ING Recruitment team

Bij ING willen we het beste uit mensen halen. Daarom hebben we een inclusieve cultuur waarin iedereen de kans krijgt om te groeien en een verschil te maken voor onze klanten en de samenleving. Diversiteit, gelijkheid en inclusie staan bij ons altijd voorop. We behan iedereen eerlijk, ongeacht leeftijd, geslacht, genderidentiteit, culturele achtergrond, ervaring, geloof, ras, etniciteit, beperking, gezinssituatie, seksuele geaardheid, sociale afkomst of wat dan ook. Heb je hulp nodig of kunnen we iets voor je doen tijdens je sollicitatie of gesprek? Neem dan contact op met de recruiter die bij de vacature vermeld staat. We werken graag samen met jou om het proces eerlijk en toegankelijk te maken. Lees hier meer over hoe wij staan voor diversiteit, inclusie en erbij horen.