Operations Lead

2 days ago

Manila, National Capital Region, Philippines Global Strategic Business Process Solutions Full time ₱1,500,000 - ₱3,000,000 per year

Key Responsibilities:

  • Review and analyze program performance metrics to identify needs and opportunities for improvement.
  • Provide written performance appraisals, setting clear objectives and expectations for team members.
  • Act as a key escalation point for front-line team members to address and resolve operational issues effectively.
  • Identify program-related issues and oversee the resolution process, ensuring timely and effective communication.
  • Maximize the potential of team members through coaching, mentorship, and effective
  • performance management techniques.
  • Track client issues, maintain correspondence, and ensure timely resolution to enhance overall client satisfaction.
  • Support organizational goals by implementing and facilitating processes that promote continuous improvement, leading to enhanced service quality and reduced operating expenses.
  • Regularly review and optimize workflows to ensure efficiency and effectiveness in service delivery.

Key Requirements:

  • Bachelor's degree in Business Administration, Operations Management, or a related field.
  • Proven experience in operations management within a BPO environment, with a strong understanding of operational processes.
  • Excellent leadership, communication, and interpersonal skills.
  • Strong analytical and problem-solving skills to interpret performance data and implement improvements.
  • Ability to manage client relationships and effectively address escalated issues.
  • Experience communicating with clients in the United States is a plus. Bachelor's degree in Business Administration, Operations Management, or a related field.
  • Proven experience in operations management within a BPO environment, with a strong understanding of operational processes.
  • Excellent leadership, communication, and interpersonal skills.
  • Strong analytical and problem-solving skills to interpret performance data and implement improvements.
  • Ability to manage client relationships and effectively address escalated issues.
  • Experience communicating with clients in the United States is a plus.

  • Automation Software Engineer Lead

    1 week ago

    Manila, National Capital Region, Philippines Operations Full time ₱1,224,000 - ₱1,668,000 per year

    Automation Software Engineer LeadWork setup: We operate in a hybrid work environment, and we encourage applicants who are open to working in the office two days a week to apply.Work schedule: Monday to Friday, 3PM to 11PM Manila time, overlaps with UK operating hoursEmployment type: PermanentLocation: Makati City, Metro ManilaPay range: We value transparency...

  • Automation Software Engineer

    2 weeks ago

    Manila, National Capital Region, Philippines Operations Full time ₱60,000 - ₱81,000 per year

    Work setup: We operate in a hybrid work environment, and we encourage applicants who are open to working in the office two days a week to apply.Work schedule: Monday to Friday, 10AM to 6PM or 12PM to 8PM Manila time, overlaps with UK operating hoursEmployment type: PermanentLocation: Makati City, Metro ManilaPay range: We value transparency and...

  • Operations Lead

    2 days ago

    Manila, National Capital Region, Philippines Rundoo Full time $8,400 - $18,000 per year

    About Rundoo Rundoo's mission is to build cutting-edge software that helps building materials suppliers enhance their businesses. Think of your local hardware store or mom and pop shop—these are our clients who we partner with across the country. From paint to hardware to flooring, stores across these industries sell over $1T of building materials annually...

  • Driver Operations Lead

    1 week ago

    Manila, National Capital Region, Philippines LaLaMove Full time ₱600,000 - ₱1,200,000 per year

    About the company: Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it Currently, Lalamove is a leading global...

  • Driver Operations Lead

    1 week ago

    Manila, National Capital Region, Philippines Lalamove Full time ₱900,000 - ₱1,200,000 per year

    About the company:Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it Currently, Lalamove is a leading global...

  • Driver Operations Lead

    2 days ago

    Manila, National Capital Region, Philippines Lalamove Full time ₱1,200,000 - ₱3,600,000 per year

    About the company: Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it Currently, Lalamove is a leading global...

  • Strategic Operations Lead

    2 weeks ago

    Manila, National Capital Region, Philippines The Well & Co Pty Ltd. Full time ₱200,000 - ₱240,000 per year

    Job Title: Strategic Operations Lead - Build the Machine (Hybrid - Manila)Location: Makati, Manila (Hybrid Flexibility)Engagement: Full-Time | Compensation: A competitive package starting at approximately ₱40,000 per month, with a clear path to a higher base and performance-based bonuses.This is a foundational role. You will be the architect of our...

  • Driver Operations Lead

    2 days ago

    Manila, National Capital Region, Philippines Lalamove Full time ₱1,200,000 - ₱2,400,000 per year

    About the company: Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it Currently, Lalamove is a leading global...

  • Recruitment Operations Lead

    2 days ago

    Manila, National Capital Region, Philippines Tavor Perry Full time ₱1 - ₱2 per year

    We are seeking an experienced and results-driven Recruitment Operations Lead to manage our recruitment operations and guide a small team in delivering top-quality hires. This role blends hands-on recruiting, client communication, and leadership — ideal for someone who thrives in a structured yet fast-moving environment and enjoys shaping both process and...

  • Operations Team Lead

    2 days ago

    Manila, National Capital Region, Philippines Platinum Outsourcing Full time $30,000 - $60,000 per year

    Platinum Outsourcing is an award winning, Australian owned and managed co sourcing BPO operating out of both the Philippines and Indonesia. We are a fast growing scale-up, opening our first offices in the Philippines only 4.5 years ago (and growing to 200+ employees in that time).We have plans to expand to 500+ employees over the next 3 years.We are seeking...