Call Center

1 week ago

Quezon City, National Capital Region, Philippines Viventis Search Asia Full time ₱150,000 - ₱250,000 per year

The Quality Control Specialist is responsible for providing support to NetForce Global team and assisting with the orders of vendor and client accounts.

Essential Job Duties

  • Enter orders into assigned vendor and client accounts
  • Close orders from assigned vendor and client accounts
  • Validate orders placed by clients to ensure all requirements are met
  • Assist in preparing for client and vendor reviews
  • Answer phones to answer client questions, or redirect calls as necessary
  • Establish relationships with clients and vendors to assure confidence and trust in our business
  • Research orders to ensure timely processing and correct any issues, as necessary
  • Contact clients when additional information is needed
  • Provide recommendation of areas in need of improvement and enhancement
  • Document new processes when implemented
  • Maintain integrity and meeting superior quality standards

Qualification Requirements

  • A minimum 2 years' prior corporate-level customer service experience required.
  • Ability to WORK ONSITE in Vertis North, Quezon City, following a NIGHT/SHIFTING schedule
    .
  • Working knowledge of Microsoft Word and Excel.
  • Excellent verbal and written communication skills.
  • Adaptable to office and home office environments.
  • Demonstrated ability to organize and manage multiple priorities.

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