Prior Authorization

2 days ago

Pasay, National Capital Region, Philippines access healthcare Full time $35,000 - $50,000 per year

About the role

We are seeking a driven and customer-focused Prior Authorization - Customer Service Representative to join our team at access healthcare in Pasay City, Metro Manila. As a full-time team member, you will play a crucial role in providing high-quality customer service and support to our clients.

What you'll be doing

  • Respond to incoming calls from clients and patients in a professional and courteous manner
  • Assist clients with the prior authorization process, including collecting necessary documentation and information
  • Collaborate with internal teams to resolve customer inquiries and issues in a timely manner
  • Maintain accurate records and documentation of all customer interactions
  • Contribute to the continuous improvement of customer service processes and procedures
  • Adhere to all relevant regulations, policies, and procedures to ensure compliance

What we're looking for

  • At least 1 year of experience in a customer service or call centre role, preferably in the healthcare industry
  • Strong communication and interpersonal skills, with the ability to effectively explain complex information to customers
  • Excellent problem-solving and critical thinking skills to handle a variety of customer inquiries
  • Proficient in using computer systems and customer relationship management (CRM) software
  • Familiarity with healthcare terminology and the prior authorization process is highly desirable
  • A customer-centric mindset and a commitment to providing exceptional service

What we offer

  • Competitive salary and performance-based bonuses
  • Comprehensive health insurance and retirement benefits
  • Opportunities for professional development and career advancement
  • A positive, collaborative work environment with a focus on work-life balance

About us

access healthcare is a leading provider of healthcare services and solutions, dedicated to improving the lives of our clients and their patients. With a strong presence in the Philippines, we are committed to delivering exceptional customer service and driving innovation in the industry. Join our dynamic team and be a part of our continued success.

Apply now to become our next Prior Authorization - Customer Service Representative

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