Solutions Consultant

2 days ago

Ayala Alabang, National Capital Region, Philippines Edusuite Inc. Full time $40,000 - $60,000 per year

The Solutions Consultant's main role is to provide pre-sales support such as client demos, consultations, onboarding, and training to get clients live. They provide after-sales support to clients who have issues or questions related to our solution so they have a great customer experience.

This may involve troubleshooting, debugging, testing, configuring, updating, or documenting the product.

Qualifications

  • At least 2 years experience in Solutions Consulting, Project Management, Quality Assurance, or similar roles.

  • Good people skills and stress-management skills, to manage both the expectations and the complaints of clients.

  • Bonus points for:

    • Experience in Quality Assurance or Business Analysis

    • Knowledge in Database & system administration

  • Recommendations from your past Clients and Superiors

Job Responsibilities

  • Assist in acquiring clients for Edusuite through product demos and pre-sales activities. Manage product deployment and implementation for clients and resellers, including configuration, training, and support.

  • Collaborate with stakeholders to understand project objectives and requirements. Apply project management best practices.

  • Provide training and guidance to optimize product usage.

  • Liaise between clients and Development team to address requirements and requests. Support ongoing client satisfaction and contract renewals.

  • Role responsibilities may evolve over time.

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