Endpoint Management Consultant

Our client is a global outsourcing provider specializing in high-quality offshore staffing solutions. Established with a commitment to building dedicated teams that align with each clients culture and strategic objectives, the company offers a wide range of services including customer support, IT, finance, marketing, and more. By leveraging top-tier talent and flexible, cost-effective service models, they enable businesses to scale effectively while ensuring operational excellence and strong employee engagement.

Job Description

Consultant, Endpoint Management

The impact you will have:

• As a Professional Services Consultant on the Endpoint Management team, you will have the opportunity to help lead the service delivery functions related to the setup, configuration, and administration of Microsoft and Apple endpoints (mobile and desktop) for our valued enterprise and public sector clients.
• In this highly visible customer-facing role, develop a deep understanding of their objectives and spot new opportunities when possible

What youll do:

• Requirement Assessment: Conduct workshops with senior members of customer organizations to drive requirement assessments
• Solution Design: Architect comprehensive solutions that integrate Microsoft System Center
• Configuration Manager (SCCM), Microsoft Intune, and/os Apple Device Support and Management with third-party products, ensuring alignment with business goals
• Customization and Integration: Design and implement customizations and integrations to meet specific client needs
• Documentation: Collect, analyze, validate, and document business requirements, creating
  detailed technical specifications for the implementation team
• Build and Configuration: Lead the build and configuration of the system, ensuring adherence to the original design and client requirements. Provide expert knowledge and best practices during the Build phase.
• Testing Support: Provide guidance and support during the testing phase, including functional testing and integration testing
• Effective Communication: Effectively communicate complex technical concepts to both technical and non-technical stakeholders using use cases, visual diagrams, and process flow charts
• Client Management: Foster strong relationships with client Project teams, acting as a trusted advisor and ensuring high levels of client satisfaction
• Mentoring: Mentor and provide guidance to team members on advanced modules and solutioning
  aspects

Requirements

What you'll bring to the table:

• Bachelors degree or equivalent in Computer Sciences or a related field
• 6 to 10 years of experience implementing or supporting enterprise environments (Microsoft
  System Center Configuration Manager (SCCM), Microsoft Intune, and Apple Device Support and Management)
• Relevant experience as a consultant in a professional services environment
• Extensive experience in implementing solutions for medium-to-large enterprise customers
• Thorough understanding of business, process, and technology relating to endpoint management solutions
• Experience with requirement gathering, solution designing, implementing, and configuring
  endpoint management solutions
• Demonstrated track record in delivering quality, on-time technology and business solutions to a diverse customer base
• Solid interpersonal skills to interface with co-workers and customers, managing specific tasks to completion with minimal direction
• Excellent verbal and written communication skills

Set up: Remote

Shift: 8AM - 5PM EST

By applying, you give consent to collect, store, and/or process personal and/or sensitive information
for recruitment and employment may it be internal to Cobden & Carter International and/or to its
clients.