Bilingual Administrative Assistant

About the Role

We are a forward-thinking Real Estate Management and Investment firm dedicated to redefining the industry through innovative technology and a high-efficiency fully remote team. We are seeking a highly organized, proactive, and bilingual (English/Spanish) Administrative Assistant to support our property management division.

Our mission is to empower property owners and investors by offering top-tier support that ensures lightning-fast, high-quality service in a virtual environment. As a key member of our team, you will act as a vital liaison between our management, tenants, and maintenance crews.

Key Responsibilities

As a member of our team, you will play a pivotal role in managing our rental portfolio from a remote setting:

• Tenant & Resident Relations: Serve as the primary point of contact for inquiries and concerns in both English and Spanish; investigate and resolve issues while enforcing occupancy regulations.

• Leasing Support: Assist in remote lease negotiation, creation, and enforcement; secure signed contracts and promote property vacancies on various online platforms.

• Market Analysis: Help determine rental rates by assessing local market conditions and trends across various regions.

• Maintenance & Repairs Coordination: Remotely coordinate property repairs and track "make-ready" progress with local vendors to ensure units get back on the market quickly.

• Utility & Insurance Management: Oversee property utilities (electricity, water, gas) and manage property insurance protocols for company-owned assets.

• Data & Software Management: Update property management platforms and generate insightful reports by analyzing data and trends.

• Bilingual Communication: Facilitate clear communication and documentation between non-Spanish speaking managers and Spanish-speaking vendors/tenants.

• General Administration: Handle phone calls, emails, scheduling, and provide exceptional customer support using cloud-based tools.

Requirements:

• Fluency: Native or professional-level fluency in both English and Spanish (written and verbal) is strictly required.

• Experience: 2+ years of administrative experience, preferably in property management or real estate.

• Technical Skills: Proficiency in Google Workspace and a quick learner of new software platforms and remote working tools (e.g., ClickUp, Rentvine, etc.).

• Remote Workspace: Must have a reliable high-speed internet connection and a quiet professional environment for handling calls. Must be okay with being on a time tracking system during working hours.

• Attributes: Strong multitasking abilities, excellent conflict-resolution skills, and a "can-do" attitude.

• Organization: High attention to detail with the ability to manage multiple moving parts of a property portfolio simultaneously.

Why Join Us?

You will be joining a dynamic, fully remote team that values talent, dedication, and transparency. We offer a rewarding career path in property management with access to the latest tools and resources in the industry, all from the comfort of your home office.

Note: To ensure efficiency, we will only review applications that are submitted via this link:

You will be asked to submit a video introduction before applying. Please keep the video under 3 minutes and address the following questions:

• Can you provide a brief summary of your relevant work experience?
• As a remote worker employed by a virtual company, what personal values can you bring to our team?
• Could you describe your experience with property management software platforms, such as RentVine or similar tools? Have you used these platforms to update property information, track lease agreements, or manage tenant communications?
• How have you managed tenant complaints and requests in your previous roles? Could you share an example of a challenging situation you resolved and the steps you took to address it effectively?
• Property vacancies often require advertising on various online platforms. Can you discuss your experience with creating property listings and using online marketing channels to attract potential renters?

Job Type: Full-time

Pay: Php Php450.00 per hour

Expected hours: 40 per week

Benefits:

• Promotion to permanent employee
• Work from home

Work Location: Remote