Director of Contact Center Operations
7 days ago
PRO INTEGRATE PHILIPPINES IS HIRING
Role:
Director – Contact Center Operations (Banks/Financial Services)
Reports To:
Global Delivery Leader
Location:
Manila, Philippines
We're looking for a
seasoned and strategic leader
to oversee end-to-end operations of a high-volume
customer service contact center
within the
banking/financial services domain.
This is a senior role that requires
strong leadership, operational excellence, and a proven track record of managing large teams (300+ FTEs).
Key Responsibilities
Lead & manage multi-channel contact center operations (voice, chat, email, mobile)
Drive customer satisfaction, efficiency, & employee engagement
Ensure regulatory compliance
in financial services
Lead
digital transformation & process automation
Manage budgets, workforce planning, and stakeholder engagement
Build and coach high-performing teams
Qualifications
18+ years of experience in Contact Center operations (5+ years as Director)
Background in Banking/Financial Services
(mandatory)
Strong leadership, coaching & people management skills
Expertise in
CRM, omnichannel platforms, performance metrics (CSAT, SLA, AHT, etc.)
MBA preferred | Six Sigma/Lean certification is a plus
Apply Now
Send your CV to:
Subject line:
Application for (Role)_Name_Yrs of Experience
No Proper Subject Line, No Response
Join us in shaping the future of customer experience in financial services
- #WeAreHiring #ContactCenter #DirectorJobs #FinancialServices #BankingJobs #LeadershipOpportunity #PhilippinesJobs #CustomerExperience #ProIntegrate #CareerOpportunity #NowHiring
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