Director of Contact Center Operations

4 days ago

Taguig, National Capital Region, Philippines Pro Integrate Full time ₱900,000 - ₱1,200,000 per year


PRO INTEGRATE PHILIPPINES IS HIRING

Role:
Director – Contact Center Operations (Banks/Financial Services)

Reports To:
Global Delivery Leader

Location:
Manila, Philippines

We're looking for a
seasoned and strategic leader
to oversee end-to-end operations of a high-volume
customer service contact center
within the
banking/financial services domain.
This is a senior role that requires
strong leadership, operational excellence, and a proven track record of managing large teams (300+ FTEs).

Key Responsibilities

Lead & manage multi-channel contact center operations (voice, chat, email, mobile)

Drive customer satisfaction, efficiency, & employee engagement

Ensure regulatory compliance
in financial services

Lead
digital transformation & process automation

Manage budgets, workforce planning, and stakeholder engagement

Build and coach high-performing teams

Qualifications

18+ years of experience in Contact Center operations (5+ years as Director)

Background in Banking/Financial Services
(mandatory)

Strong leadership, coaching & people management skills

Expertise in
CRM, omnichannel platforms, performance metrics (CSAT, SLA, AHT, etc.)

MBA preferred | Six Sigma/Lean certification is a plus

Apply Now

Send your CV to:

Subject line:
Application for (Role)_Name_Yrs of Experience


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Join us in shaping the future of customer experience in financial services

  • #WeAreHiring #ContactCenter #DirectorJobs #FinancialServices #BankingJobs #LeadershipOpportunity #PhilippinesJobs #CustomerExperience #ProIntegrate #CareerOpportunity #NowHiring

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