Director of Contact Center Operations

Job SummaryWe are looking for an accomplished and strategic leader to direct large-scale contact center operations in the financial services sector. This role requires deep expertise in bank operations (preferably collections) and customer service, with proven ability to lead teams of 300+ FTEs. The Director will be responsible for driving operational...

Job SummaryWe are looking for an accomplished and strategic leader to direct large-scale contact center operations in the financial services sector. This role requires deep expertise in bank operations (preferably collections) and customer service, with proven ability to lead teams of 300+ FTEs. The Director will be responsible for driving operational...

We are seeking a seasoned and strategic leader to oversee the end-to-end operations of our customer service contact center within the financial services domain. This role is responsible for driving operational excellence, ensuring regulatory compliance, enhancing customer experience, and leading large, diverse teams across multiple channels (voice, chat,...

OverviewWe are seeking a seasoned and strategic leader to oversee the end-to-end operations of our customer service contact center within the financial services domain. This role is responsible for driving operational excellence, ensuring regulatory compliance, enhancing customer experience, and leading large, diverse teams across multiple channels (voice,...

OverviewThis position is responsible for overseeing and managing the relationships with external contact center vendors. This role involves a variety of functions and responsibilities aimed at ensuring the contact center operates efficiently and meets its performance goals. Overall, the role is crucial for ensuring that the contact center operates smoothly,...

Work Location : Taguig City/ PasayFull OnsiteJob Summary:We are seeking a seasoned and strategic leader to oversee the end-to-end operations of our customer service contact center within the financial services domain. This role is responsible for driving operational excellence, ensuring regulatory compliance, enhancing customer experience, and leading large,...

Work Location : Taguig City/ PasayFull OnsiteJob Summary:We are seeking a seasoned and strategic leader to oversee theend-to-end operationsof our customerservice contact centerwithin thefinancial services domain. This role is responsible for driving operational excellence, ensuringregulatory compliance, enhancing customer experience, and leading large,...

About the role We are seeking an experienced and strategic Operations Director to lead our BGC Taguig site for iOPEX Technologies Philippines Inc. This full-time role will oversee all operational aspects of our contact centre, ensuring the smooth and efficient delivery of exceptional customer service. You will be responsible for managing a talented team and...

About the role We are seeking an experienced and strategic Operations Director to lead our BGC Taguig site for iOPEX Technologies Philippines Inc. This full-time role will oversee all operational aspects of our contact centre, ensuring the smooth and efficient delivery of exceptional customer service. You will be responsible for managing a talented team and...

Job Description Job Description: Job Summary: This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Develop and execute technology transformation strategies, oversee implementation projects, and optimize digital...