Operations Director

4 days ago

Taguig, National Capital Region, Philippines Everise Full time ₱1,500,000 - ₱2,500,000 per year

Company Overview

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you'll love today

Position Purpose

:The
Director - Operation
s is responsible for the daily oversight of the Operations to achieve Client deliverables through high performance teams. The Director's role is that of a coach and leader while holding his or her team accountable to ensure for the performance delivery

**.

Job Requirement**

  • s:Monitor, track and evaluate Operation's performance based on pre – determined Key Performance Indicators (KPI's) and provide personal ongoing support and feedback to Managers to ensure all client deliverables are met and Everise standards are adhered
  • toBe a regular presence on the production floor and actively interact with Managers, supervisors and associates to ensure that they are engaged in productive work and systems are functioning proper
  • lyCreate an environment that makes Everise an employer of choice in the local mark
  • etManage functional direct and dotted-line areas to include Human Resources, Recruitment, Training, Quality, Technology, Facilities and Security to insure that local expectations are clear and deliverables are m
  • etCoordinate with Functional Heads to ensure that underperforming Managers meet expectations through the creation and implementation of written action pla
  • nsResponsible for upward and downward communication both internally and as required to the clie
  • ntParticipate in associate and supervisor selection and interviewing proce
  • ssInteract with clients demonstrating engaged leadership and detail orientati

**on

Qualificatio**

  • ns:8 – 10 years of experience in a call center/BPO environment, with at least 2 years as an Operations Direc
  • torStrong background in managing healthcare programs within BPO/call center operati
  • onsProven ability to perform effectively under high press
  • ureQuick thinker with strong decision-making ski
  • llsExcellent interpersonal and communication abilit

ies

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