Director of Operations

2 days ago

Taguig, National Capital Region, Philippines MicroSourcing Full time ₱2,000,000 - ₱2,500,000 per year

Discover your 100% YOU with MicroSourcing
Position:
Director of Operations (Healthcare)

Location:
Metro Manila

Work setup & shift:
Onsite | Night shift

Why join MicroSourcing?
You'll Have

  • Competitive Rewards: Above-market compensation, healthcare coverage on day one (plus one or more dependents), paid time-off with cash conversion, group life insurance, and performance bonuses.
  • A Collaborative Spirit: Be part of a leadership culture that values teamwork and engagement.
  • Work-Life Harmony: Stable schedules and leadership autonomy that support balance.
  • Career Growth: Opportunity to lead, scale, and innovate operations in the healthcare domain.
  • Inclusive Teamwork: A workplace that embraces diversity and inclusion across all levels.

Your Role
As a
Director of Operations (Healthcare)
, you will oversee site-level operations, ensuring excellence in service delivery, compliance, and business growth. You will manage strategic planning, resource allocation, and operational performance while driving efficiency and high-quality patient support outcomes for U.S.-based healthcare clients.

Key Responsibilities

  • Provide overall leadership and direction for healthcare operations.
  • Develop, implement, and monitor operational strategies to achieve client and company objectives.
  • Oversee workforce planning, staffing, and resource allocation across accounts.
  • Drive operational excellence, compliance with healthcare standards, and adherence to client SLAs.
  • Collaborate with senior leadership to ensure profitability and sustainable business growth.
  • Lead continuous process improvements, innovation, and best practices in healthcare operations.
  • Monitor KPIs and deliver performance reports to stakeholders.
  • Serve as the key point of contact for client escalations, building strong relationships and trust.
  • Mentor, coach, and develop management teams to strengthen leadership pipelines.

What You Need
Non-negotiables / Minimum Requirements

  • Bachelor's degree in Healthcare Administration, Business Administration, or a related field.
  • Minimum 10 years of experience in healthcare operations, with at least 5 years in a senior leadership role.
  • Proven experience managing large-scale healthcare delivery operations or BPO healthcare accounts.
  • Strong understanding of U.S. healthcare systems, compliance, and HIPAA regulations.
  • Excellent leadership, organizational, and communication skills.

Preferred skills/experience:

  • Master's degree in Healthcare or Business Administration.
  • Experience as a Site Director or equivalent leadership role in healthcare outsourcing.
  • Demonstrated success in building client relationships and managing multi-site operations.
  • Data-driven decision-making and proven success in operational scaling.

About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment and our way of life. Here, we don't just accept your unique authentic self—we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%

For more information, visit

Terms & conditions apply

  • Operations Director

    2 days ago

    Taguig, National Capital Region, Philippines Michael Page Full time ₱1,500,000 - ₱2,500,000 per year

    Pioneer roleLeadership experienceAbout Our ClientThis opportunity is with a large organization in the business services industry, specializing in providing healthcare solutions. The company is known for its strong focus on operational efficiency and its commitment to delivering high-quality services.Job DescriptionThe main responsibilities of the Operations...

  • Operations Director

    4 days ago

    Taguig, National Capital Region, Philippines Everise Full time ₱1,500,000 - ₱2,500,000 per year

    Company OverviewJoin us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the...

  • Clinical Operations Director

    1 week ago

    Taguig, National Capital Region, Philippines ZKTeco Solutions Full time ₱3,690,000 - ₱3,960,000 per year

    Position OverviewWe are seeking an experienced and mission-driven Clinical Operations Director to lead the planning, coordination, and optimization of clinical operations across our healthcare network. This role is responsible for ensuring the highest standards of patient care delivery, operational efficiency, regulatory compliance, and staff performance....

  • Operations Director

    4 days ago

    Taguig, National Capital Region, Philippines American Express Full time $100,000 - $150,000 per year

    Operations Director - CEN#4th in Great Place to Work's Best Company To Work For 2025#10th in Fortune Magazine's 2025 World's Most Admired Companies#1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card IssuersTop GBS Employers for the Philippines by the Everest Group At American Express, our culture is built on a 175-year...

  • Director of Contact Center Operations

    4 days ago

    Taguig, National Capital Region, Philippines Pro Integrate Full time ₱900,000 - ₱1,200,000 per year

    PRO INTEGRATE PHILIPPINES IS HIRINGRole:Director – Contact Center Operations (Banks/Financial Services)Reports To:Global Delivery LeaderLocation:Manila, Philippines We're looking for aseasoned and strategic leaderto oversee end-to-end operations of a high-volumecustomer service contact centerwithin thebanking/financial services domain.This is a senior role...

  • Operations Director

    5 days ago

    Taguig, National Capital Region, Philippines American Express Full time ₱1,500,000 - ₱2,500,000 per year

    Operations Director - CEN#4th in Great Place to Work's Best Company To Work For 2025#10th in Fortune Magazine's 2025 World's Most Admired Companies#1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card IssuersTop GBS Employers for the Philippines by the Everest GroupAt American Express, our culture is built on a 175-year...

  • Associate Director for Operations

    4 days ago

    Taguig, National Capital Region, Philippines Private Advertiser Full time ₱2,000,000 - ₱2,500,000 per year

    About the role This is an exciting opportunity to join as an Associate Director for Operations - Healthcare. In this full-time role, you will be responsible for leading and managing the operations of the healthcare contact centre, ensuring efficient service delivery and exceptional customer experiences. The role is based in Taguig City, Metro Manila.What...

  • Director - Operational Risk Management

    4 days ago

    Taguig, National Capital Region, Philippines American Express Full time ₱2,000,000 - ₱2,500,000 per year

    Director - Operational Risk Management#4th in Great Place to Work's Best Company To Work For 2025#10th in Fortune Magazine's 2025 World's Most Admired Companies#1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card IssuersTop GBS Employers for the Philippines by the Everest GroupAt American Express, our culture is built on a...

  • Director of Operations Service Delivery

    2 days ago

    Taguig, National Capital Region, Philippines Evismart Full time ₱1,500,000 - ₱2,500,000 per year

    Director of Service Delivery (Ops)Job DescriptionRun 350+ CAD designers across 10+ managers in SLA‑driven production.Drive throughput, turnaround time, and quality; minimize rework%.Scale playbooks, automation, and continuous improvement across shifts.Must Bring (Skills & Proof Points)Led 200+ FTE operations with measurable improvements (TAT, rework,...

  • Associate Director of Operations

    4 days ago

    Taguig, National Capital Region, Philippines R1 RCM Full time ₱2,000,000 - ₱2,500,000 per year

    The ideal candidate is a highly analytical leader who will join our senior management team. You will be responsible for leading the company's day-to-day business operations (managing the company budget, ensuring operational compliance is followed, and addressing administrative issues).ResponsibilitiesCoordinate cross-functional initiatives and...