BPO Operations Management

Leading a team to ensure smooth operational processes and meet client expectations.Enhancing productivity and managing resources to drive continuous improvement.Overseeing compliance with organizational policies and procedures.Monitoring performance metrics and preparing regular operational reports.Collaborating with client managers to meet their needs and...

Role:Senior Operations Manager – Healthcare BPOLocation:Taguig SiteSchedule:Night ShiftWork Set-up:On SiteEmployment Type:Full TimeAbout the RoleWe are seeking an experienced Senior Operations Manager (SOM) to lead large-scale healthcare BPO operations, ensuring service excellence, regulatory compliance, and continuous performance improvement. This role is...

Hiring: IT Manager | Taguig (100% Onsite)Location: TaguigWork Setup: 100% Onsite (RTO)Shift: Midshift / Night Shift (flexible based on business needs)Salary: Up to PHP 180,000Industry: BPO / MNCAbout the RoleWe are looking for an experienced IT Manager to lead IT infrastructure and operations in a BPO or multinational environment. This role requires a...

We are hiring for TSRs for a  BPO Company located in BGCThis is a remote work and follows a Nightshift Schedule BUT Training and Nesting will be onsiteSalary is up to 31,000 package + 18% ND based on overall experience and hiring resultMin Requirement of at least 1 year of hardware and software support experience in the BPO industryRequirements (must...

We are hiring for Sales Agents for a BPO Company located in BGCThis is an onsite work and follows a Nightshift ScheduleSalary is up to 23,500 package based on overall experience and hiring resultMinimum of 6 months of BPO Sales experience (Voice) and must be available to start on November 8Requirements:Minimum of 6 months of BPO Sales experience (Voice)Must...

Job DescriptionResponsible for establishing and operating FB Group/Messenger/Viber/WhatsApp/Discord group system and rules, hierarchical management (normal/core/VIP)Design group activities (welfare day, Q & A, task system), host rhythm and topics, and improve group activity and retentionSet up, group moderator/moderator, system and SOP, handle risks and...

We are hiring for:BPO Sales Representatives100% RemoteNight Shift (Manila)Up to 30KOpen to qualified applicants in Luzon, Cebu Or DavaoMinimum Requirements:3 years of BPO Experience, ideally on a Sales Account but upselling is acceptableExcellent Communication Skills (neutral accent)Must love doing sales callsJob Functions:The Inside Sales Representative is...

Learn and Inspire with iOPEX Technologies. Join us nowWe are hiring for passionate and talented Performance Excellence Lead/Manager.Responsibilities:Partner with key stakeholders to assess, deep dive and solve process gaps that impacts the performance of the siteEnhance the performance management, including process improvement, benefits, and welfare...

We are seeking an experienced and results-driven Operations Manager to oversee and optimize our healthcare BPO operations.The ideal candidate will be responsible for managing day-to-day operations, ensuring client satisfaction, meeting performance KPIs, and leading teams towards operational excellence. As the Operations Manager, you will play a crucial role...

Responsibilities:Oversee the team's daily operations, including attendance, performance, and communication.Monitor team progress towards goals.Analyze and report business performance data to ClientEvaluate team management performance.Ensure timely and transparent communication with ClientAllocate resources to meet customer's long-term strategic...