IT Manager

3 days ago

Makati City, National Capital Region, Philippines Relay Human Cloud Full time ₱2,000,000 - ₱2,500,000 per year

We are seeking a skilled and versatile
IT Manager
to own and lead the operation of our enterprise-wide communications platforms. The successful candidate will manage
any UC or Contact Center technology deployed
, integrate messaging and CRM solutions, and align with department stakeholders to support efficient and compliant communication workflows. This role will
initially report to the CTO
and work in close partnership with
Network Services
, with a potential shift in reporting structure as the role matures.

Duties & Responsibilities

  • Collaborate with business leaders to identify and implement process improvement initiatives
  • Leverage Artificial Intelligence (AI) to design and automate workflows across the Omni-Channel platform
  • Own and manage
    omni-channel and UC platforms
    , including 8x8, Cisco, or future solutions
  • Integrate
    SMS
    ,
    WhatsApp
    , and other channels with CRM and internal systems
  • Partner with
    Network Services
    on telephony, infrastructure, and service delivery
  • Coordinate cross-functionally with Inside Sales, HR, Reception, and Executives
  • Train users, develop SOPs, and drive adoption of communication tools
  • Monitor performance metrics and optimize system efficiency
  • Ensure compliance with security and privacy regulations
  • Represent the organization in vendor communications and escalations
  • Build and maintain
    Power BI reports and dashboards
    with
    API-driven data sources
    to support analytics and decision-making
  • Willingness to work
    onsite
    and on a
    fixed night shift
    (9PM-6AM Ph time)

Education & Training

  • Bachelor's degree in
    IT
    ,
    Communications
    , or
    related field
  • Preferred certifications:
    CCaaS/UCaaS
    ,
    ITIL
    ,
    PMP
    ,
    Cisco Collaboration

Knowledge & Skills

  • Experience managing
    UC and Contact Center platforms
    (e.g., 8x8, Cisco, MS Teams)
  • Strong understanding of
    omni-channel messaging
    and CRM integrations
  • Proven ability to work cross-functionally and with global teams
  • Strong communication, training, and documentation skills
  • Familiarity with
    compliance frameworks
    and secure communications
  • Proficiency in
    Power BI
    and
    API integrations
    for reporting and analytics

Why Join Us?

Competitive salary & benefits

Dynamic and collaborative work environment

Growth opportunities in a fast-paced organization

Exposure to global operations and stakeholders

  • Test Manager

    1 week ago

    Makati City, National Capital Region, Philippines IT Managers, Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    Position OverviewWe are seeking an experiencedTest Managerwith strong technical expertise inJavaandAdobe Experience Manager (AEM 6.5). The ideal candidate will have at least8 years of managerial experienceleading QA teams, with proven success in test planning, execution, and delivery for enterprise-level web and application platforms. This role requires a...

  • IT Delivery Manager

    1 week ago

    Makati City, National Capital Region, Philippines IT Managers, Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    About the RoleWe are seeking a motivated and experienced Delivery Managerwith atleast 3 years of proven experiencein managing IT projects and driving successful delivery. The ideal candidate has a strong background in project management, Agile methodologies, and cross-functional team leadership. This role will be responsible for ensuring smooth execution...

  • IT Delivery Manager

    6 days ago

    Makati City, National Capital Region, Philippines Actionlabs IT Services Full time ₱1,200,000 - ₱1,320,000 per year

    Overview:We are seeking an experienced IT Delivery Manager with a strong technical background in Java and .NET technologies to oversee the successful delivery of software solutions across multiple projects. The ideal candidate has experience in the insurance or related financial services industry, demonstrating the ability to manage complex systems, multiple...

  • IT Asset Manager

    6 days ago

    Makati City, National Capital Region, Philippines Actionlabs IT Services Full time ₱960,000 per year

    IT Asset Management SpecialistWe're looking for a diligent and detail-oriented IT Asset Management Specialist to join our team. The ideal candidate will be responsible for the day-to-day management, tracking, and reporting of all IT assets. This role is crucial for ensuring the accuracy of our asset inventory, maintaining compliance, and supporting various...

  • Change Manager

    1 week ago

    Makati City, National Capital Region, Philippines DAPL IT Services Full time ₱1,560,000 - ₱2,160,000 per year

    QualificationsMinimum 7–10 years' experience in organizational change management for large programs.Proven track record in regulatory or finance transformation initiatives in banking/financial services.Strong stakeholder engagement and facilitation skills (ExCo to BA level).Certification in Change Management (e.g., PROSCI, CMI, ACMP) preferred.Familiarity...

  • Senior Project Manager

    4 days ago

    Makati City, National Capital Region, Philippines IT Managers Inc. Full time ₱1,200,000 - ₱3,600,000 per year

    Preferably experienced with banking and financial service sector (wealth, trust, treasury etc)· Program / Project management· Stakeholder & Change managementNOT REQUIRED & NICE TO HAVE SKILLS: · Technology SDLC"Exposure to at least one of the following areas · Private Banking & Wealth Management: Client lifecycle management, advisory platforms, portfolio...

  • Project Management Officer

    6 days ago

    Makati City, National Capital Region, Philippines IT Managers, Inc. Full time ₱1,500,000 - ₱2,500,000 per year

    Position OverviewWe are looking for a highly skilled Project Management Officer (PMO) to drive the successful delivery of projects and programs across the organization. The PMO will serve as a strategic partner to leadership, ensuring initiatives are executed effectively, aligned with business objectives, and compliant with established governance frameworks....

  • Junior Sales Manager

    2 weeks ago

    Makati City, National Capital Region, Philippines CloudConsole IT Consulting Full time ₱800,000 - ₱1,200,000 per year

    Employment Type:Full-timeWork Setup:Hybrid (Office/Field)Work Schedule:Day shiftLocation:Ayala, MakatiAbout The RoleCloudConsole is hiring on behalf of our client, a multinational trading and service company with offices across Asia. Their Philippine branch specializes in supplying industrial machinery, raw materials, and after-sales services to the...

  • service desk project manager

    6 days ago

    Makati City, National Capital Region, Philippines Actionlabs IT Services Full time ₱1,320,000 per year

    We are looking for an experienced Service Delivery Manager to oversee IT infrastructure operations and service desk delivery. This role requires a strong background in project management, IT service delivery, and infrastructure support, with the ability to ensure consistent service quality, operational efficiency, and alignment with business objectives.Key...

  • service delivery manager for applications

    18 hours ago

    Makati City, National Capital Region, Philippines Actionlabs IT Services Full time ₱1,200,000 - ₱1,320,000 per year

    About the RoleWe are looking for a Service Delivery Manager (Applications) to lead and manage the delivery of software development and application support services across multiple business units. The ideal candidate has a solid background in Java and .NET development, with additional exposure to Flutter and PHP. Experience in the insurance industry is highly...