Senior Officer, Training

REQ13291 Senior Officer, Training & Development (Open Date: 16/09/2025)

Position Summary
To conduct, review, update and develop training & development materials or curriculum. He/she is mainly responsible to assist in implementing instructor-led training programs, in maintaining a property orientation program for colleagues to introduce the company and the culture, and in managing the student internship program. The position works closely with the Manager, Training & Development to measure the effectiveness of every training intervention utilized by the company and recommend alternative measures, when necessary.

Primary Responsibilities
Managing and Administering Employee Training

• Ensures colleagues receive the appropriate orientation, understands the program materials, and builds relationships with the various business units.
• Ensures all training and development activities (department specific and general property training) are strategically linked to the organization's mission and vision.
• Uses effective methodologies to ensure colleagues have a good understanding of customer satisfaction and can demonstrate customer satisfaction skills.
• Administers and delivers core training initiative in compliance with corporate training and development standards.
• Makes any necessary adjustments to training methodology as appropriate.
• Ensures adult learning principles are incorporated into training programs.
• Assist the Manager in running the Training & Development Department in his/her absence.

Managing Employee Development programs

• Coaches the training and development colleague under his/her leadership.
• Helps develop specific training to improve service performance.
• Delivers supervisory and leadership development programs to build effective leadership skills.
• Drives brand values and philosophy in all training and development activities.

Training Program Plans

• Participates in the development and maintenance of an annual or quarterly training calendar.
• Participate in cross-organizational projects as directed by the Head of Training & Development.

Evaluating Training Program Effectiveness

• Assist in conducting training needs analysis and develops training initiatives to support organizational needs.
• Aligns current training and development programs to effectively impact key business indicators.
• Measures transfer of learning from training courses to the operation.

Qualifications
I. Experience

• At least 2 years supervisory experience in training and organizational development, preferably in the hospitality or gaming industry.
• Well-developed presentation skills.
• Has a background in analyzing training needs and organizational development.
• Knowledge of the local labor market and its dynamics is an advantage.

II. Education

• 4-year bachelor's degree in Human Resource Management, Adult Education, Psychology or other related major and/or experience
• Certified trainer/educator

III. Skills / Competencies

• Good decision-making skills and judgement.
• Knowledge of the function of the training department, training options available, training styles, sources of advice, materials, suppliers, and contacts.
• Understanding of key techniques – TNA, evaluation, transfer of learning (putting learning in to practice in the workplace).
• Innovative, able to promote new approaches, develop new concepts and to deliver creative solutions to learning and development as appropriate.
• Responsible, reliable, and accountable, ethical and able to instill a clear sense of purpose in others.
• Able to design curriculum and course materials as well as implement organizational development initiatives.
• Creative thinker and continually innovates oneself and his/her craft.
• An understanding of technology and its role in T&D – from e-learning to training administration systems, being computer literate.
• Having financial acumen, discerning value and an ability to grasp ROI issues.
• Good communicator, able to present with credibility and authority.
• Assertive yet approachable; commanding respect
• Well organized; able to plan, and then be flexible within that plan.
• Proactive, driven and committed.
• Able to challenge and push boundaries to set new standards.