
Senior Officer, Training
2 weeks ago
REQ13291 Senior Officer, Training & Development (Open Date: 16/09/2025)
Position Summary
To conduct, review, update and develop training & development materials or curriculum. He/she is mainly responsible to assist in implementing instructor-led training programs, in maintaining a property orientation program for colleagues to introduce the company and the culture, and in managing the student internship program. The position works closely with the Manager, Training & Development to measure the effectiveness of every training intervention utilized by the company and recommend alternative measures, when necessary.
Primary Responsibilities
Managing and Administering Employee Training
- Ensures colleagues receive the appropriate orientation, understands the program materials, and builds relationships with the various business units.
- Ensures all training and development activities (department specific and general property training) are strategically linked to the organization's mission and vision.
- Uses effective methodologies to ensure colleagues have a good understanding of customer satisfaction and can demonstrate customer satisfaction skills.
- Administers and delivers core training initiative in compliance with corporate training and development standards.
- Makes any necessary adjustments to training methodology as appropriate.
- Ensures adult learning principles are incorporated into training programs.
- Assist the Manager in running the Training & Development Department in his/her absence.
Managing Employee Development programs
- Coaches the training and development colleague under his/her leadership.
- Helps develop specific training to improve service performance.
- Delivers supervisory and leadership development programs to build effective leadership skills.
- Drives brand values and philosophy in all training and development activities.
Training Program Plans
- Participates in the development and maintenance of an annual or quarterly training calendar.
- Participate in cross-organizational projects as directed by the Head of Training & Development.
Evaluating Training Program Effectiveness
- Assist in conducting training needs analysis and develops training initiatives to support organizational needs.
- Aligns current training and development programs to effectively impact key business indicators.
- Measures transfer of learning from training courses to the operation.
Qualifications
I. Experience
- At least 2 years supervisory experience in training and organizational development, preferably in the hospitality or gaming industry.
- Well-developed presentation skills.
- Has a background in analyzing training needs and organizational development.
- Knowledge of the local labor market and its dynamics is an advantage.
II. Education
- 4-year bachelor's degree in Human Resource Management, Adult Education, Psychology or other related major and/or experience
- Certified trainer/educator
III. Skills / Competencies
- Good decision-making skills and judgement.
- Knowledge of the function of the training department, training options available, training styles, sources of advice, materials, suppliers, and contacts.
- Understanding of key techniques – TNA, evaluation, transfer of learning (putting learning in to practice in the workplace).
- Innovative, able to promote new approaches, develop new concepts and to deliver creative solutions to learning and development as appropriate.
- Responsible, reliable, and accountable, ethical and able to instill a clear sense of purpose in others.
- Able to design curriculum and course materials as well as implement organizational development initiatives.
- Creative thinker and continually innovates oneself and his/her craft.
- An understanding of technology and its role in T&D – from e-learning to training administration systems, being computer literate.
- Having financial acumen, discerning value and an ability to grasp ROI issues.
- Good communicator, able to present with credibility and authority.
- Assertive yet approachable; commanding respect
- Well organized; able to plan, and then be flexible within that plan.
- Proactive, driven and committed.
- Able to challenge and push boundaries to set new standards.
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