Senior Healthcare Helpdesk Associate

5 days ago

Taguig, National Capital Region, Philippines UST Full time ₱180,000 - ₱250,000 per year

Role Description

  • Respond to customer inquiries via telephone and written correspondence, providing accurate and comprehensive information about insurance benefits, claims, and provider contracts
  • Analyze customer issues and deliver effective solutions promptly and professionally Retrieve and document customer information, activities, and changes accurately within the database
  • Maintain detailed documentation of inquiry outcomes to ensure proper tracking and analysis Build and sustain positive relationships with customers while collaborating with internal teams to handle requests efficiently and in a timely manner
  • Research and analyze data to address operational challenges and resolve customer service issues
  • Manage follow-up communications via calls or emails to ensure customer satisfaction and issue resolution Adapt to non-standard practices and procedures using automated systems while maintaining high levels of accuracy and compliance
  • Understand and respond effectively to the needs and expectations of both internal and external customers

Qualifications

  • High school diploma is required
  • Minimum of 1 year of experience in an automated customer service environment, or an equivalent combination of education and experience
  • Strong oral, written, and interpersonal communication abilities
  • Excellent problem-solving and analytical skills
  • Proficiency in using computer systems and databases for data entry and retrieval
  • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
  • Customer-focused mindset with a commitment to delivering exceptional service
  • Strong facilitation skills and the ability to coordinate with multiple teams
  • Ability to handle moderately complex functions with minimal supervision
  • Demonstrated capability to adapt and respond to diverse customer needs and scenarios
  • Amenable to work nightshift, onsite (Taguig) and for 3 months contract employment

Skills
Interpersonal Communication,Problem Solving,Analytics

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