Revenue Operations Manager

Why Helpware?

Helpware is a fast-growing global provider of customer experience, digital solutions, and back-office services, operating under the Helpware.CX and Helpware.Tech entities. From world-class customer support to advanced AI, automation, and digital transformation services, we partner with growth-minded companies across diverse industries to build and scale tailored solutions. With a foundation rooted in quality, innovation, and long-term collaboration, Helpware empowers organizations to succeed while offering professionals the opportunity to make a meaningful impact on a global stage.

What We Offer

At Helpware, we prioritize our employees' well-being by providing competitive salaries, comprehensive benefits, and a supportive work environment. We are proud to foster inclusivity and make a positive impact in the communities we serve.

Our commitment to an employee first culture extends beyond benefits. We offer permanent work-from-home opportunities, flexible schedules to fit diverse lifestyles, and a results-driven environment where your contributions truly matter. We also actively promote internal mobility and support professional growth at every stage of your career.

Join our team today and experience how Helpware is redefining what it means to put employees first.

Role Overview

We are seeking a strategic and execution-focused Revenue Operations Lead/Manager to elevate sales performance through data-driven insights, process optimization, sales tools management, and enablement support. This role sits at the intersection of Sales, Marketing, Product, and Client Success—ensuring our global sales teams are aligned, efficient, and equipped with the right tools, data, and strategies to win in competitive markets. The ideal candidate is highly analytical, tech-savvy, and proactive in driving change, with a deep understanding of the B2B sales landscape.

Scope of Work

The Revenue Operations Lead/Manager is a critical business partner to sales leaders and cross-functional stakeholders, responsible for driving operational rigor, process improvements, and performance visibility across the sales organization. This role supports the entire sales lifecycle by:

• Translating strategic priorities into actionable operational plans and enablement initiatives.
• Managing and optimizing the sales tech stack, including HubSpot CRM, SharePoint, and internal knowledge bases.
• Analyzing key performance data to identify trends, gaps, and opportunities for growth.
• Supporting forecasting, revenue planning, and territory/account segmentation efforts.
• Driving campaign and GTM coordination in partnership with Marketing and Product teams.
• Leading sales enablement efforts through insights, tools training, and tailored content—particularly for strategic partnerships like Genesys and Zendesk.
• Championing continuous improvement and change management initiatives to scale high-impact sales processes.

Duties and Responsibilities

Strategic Business Partnership & Sales Enablement Support

• Partner closely with sales operations leaders, sales leaders and business stakeholders to understand strategic priorities and translate them into operational action plans.
• Recommend and implement enhancements to sales processes to increase efficiency, productivity, and accuracy.
• Align with marketing and client teams to support go-to-market strategies and campaign execution.
• Coordinate planning and communications between global and local sales teams.

Data Analysis & Performance Insights

• Analyze sales data and metrics to uncover trends, performance gaps, and growth opportunities.
• Deliver dashboards, scorecards, and ad hoc reports that provide actionable insights for sales leaders and client teams.
• Monitor and report on key performance indicators (KPIs) such as lead conversion, pipeline velocity, win rates, and campaign ROI.

Sales Tools Management

• Own and maintain HubSpot CRM for the sales team, including data hygiene, asset organization, and system optimization.
• Manage the internal sales knowledge base, ensuring information is accurate, accessible, and regularly updated.
• Serve as the team's subject matter expert on Office 365, SharePoint, and OneDrive, providing support and best practices to streamline collaboration and content management.
• Train and guide sales teams on CRM best practices to ensure consistent usage and reporting accuracy.

Sales Forecasting & Planning

• Assist in the development and refinement of sales forecasts, revenue targets, and budgets in collaboration with finance and business leaders.
• Support business planning, account segmentation, and resource alignment to optimize coverage and effectiveness.

Change Management & Continuous Improvement

• Champion change management efforts related to system updates, new tool adoption, process changes, training, etc.
• Identify automation opportunities and process improvements to reduce manual workload and enhance scalability.
• Ad hoc support to Proposal Management function

What We're Looking For

• Minimum of 4 years' experience in
  Sales Operations, Continuous Improvement/Excellence, Data Analytics, Project Management, Business Operations
  or a related function—preferably in a B2B environment.
• Strong Excel and data analysis skills; familiarity with tools like Power BI or Tableau is a plus.
• Strong analytical and problem-solving skills with the ability to turn data into actionable insights.
• Highly organized, with strong attention to detail and the ability to manage multiple projects simultaneously.
• Mastery of the English language—both written and verbal—with exceptional storytelling, copywriting, and editing skills.
• Highly organized with excellent project and time management skills; able to manage multiple priorities in a fast-paced, deadline-driven environment.
• Proactive, resourceful, and collaborative, with the ability to work cross-functionally with Sales, Marketing, Product, and Operations teams.
• Bachelor's degree in a relevant field (Communications, Marketing, Business, etc.) is a plus, but not required.

This role reports directly to the Director of Presales Solutions and Sales Enablement.