Customer Service Agent

6 days ago

Makati City, National Capital Region, Philippines ltvplus Full time


146442

Is This YOU? Then We Want to Meet You
  • At least 2 Years of Experience.
  • Technical Knowledge: Understanding of streaming technology, apps, and devices; strong troubleshooting skills. 
  • Experience: 1–2 years in technical support, preferably for digital services or streaming platforms.
  • Preferred: Familiarity with troubleshooting smart TVs, streaming devices (Roku, Fire TV, Apple TV, etc.), mobile apps, and web browsers
  • Customer Service Skills: Patience, empathy, and problem-solving skills to handle customer issues effectively.
  • Other Skills: Ability to work independently, manage time efficiently, and adapt to changes.
If this sounds like you, then you're just who we're looking for to join our team

Who We Are:
At LTVplus, we're all about delivering WOW-worthy customer experiences for brands worldwide. We're a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.
Your Mission Will Be To:
  • To provide outstanding technical support to our customers via email for our streaming platform. 
  • Escalate complex technical issues to specialized teams when necessary.
  • Provide clear, step-by-step instructions to help customers resolve issues independently.
  • Collaborate with the team to improve support processes
  • Stay updated on platform features, updates, and technical best practices.
Tech Checklist – Gotta Have It
  • Software/platforms required: Zendesk
Ready to use your skills to deliver top-tier service in a fast-paced and supportive environment?

Click Here - Your First Days at LTVplus: What to Expect

Note: Only shortlisted candidates will be contacted.
Working conditions
HOOP: 24x7
Kindly be reminded that the training duration is 8 hours

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