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Facilities Administration
2 weeks ago
Skills and Qualifications
· –2 years experience in operations, customer service, or ticketing administration (preferably in FM).
· Proficiency in Orbit 4 or similar CAFM/CMMS platforms.
· Strong written and verbal communication skills (English & Filipino).
· Good Excel skills (pivot tables, formulas) for reporting.
· Strong attention to detail, process-oriented and organized.
· Desirable: experience with vendor SLA management, Power BI, or gym equipment maintenance knowledge.
Roles and Responsibilities
· Receive and log incoming tickets, email, phone, and club staff with complete and accurate data.
· Assess incoming tickets, set priority/severity and assign to appropriate OFM/vendor.
· Create and assign Tickets; confirm vendor acceptance and ETA.
· Monitor SLAs and escalate when SLAs are at risk or beyond.
· Ensure ticket fields, tags, photos and attachments are complete and standardized.
· Produce daily/weekly/monthly dashboards and reports (volume, open/closed, SLA compliance, vendor performance).
· Maintain and refine ticket templates, triage rules and workflows.
· Provide updates to club staff and ensure closure notifications are sent.
· Archive old tickets and assist in procurement-related routing as needed.
· Members Feedback assessment on the key issue.
