Customer Service Representative

15 hours ago

Taguig, National Capital Region, Philippines Alldigi Tech Full time ₱216,000 - ₱336,000 per year

Patient Care Coordinators
are customer-oriented service professionals who are responsible for following up with patients. They relay clinical results to them in a timely manner, assist in the coordination of referrals, pre-approvals and other follow-up appointments.

Earn Php 18,000 - Php 28,000 per month
(Up to Php 32,000/monthly)

Qualifications:

  • Candidate must be a High School Graduate, Senior High School Graduate, Associate Graduate and/or College Level
  • We accept fresh graduates without experience* or candidates with experience in any local or international voice account
  • Good communication skills, both written and oral
  • Passionate about customer service and patient satisfaction
  • Ability to handle calls
  • Must be willing to work on a shifting schedule
  • Willing to work on-site in Taguig City

Responsibilities:

  • Responsible for answering incoming phone calls, emailing online inquiries, confirming appointments as well as making outgoing calls for patient retention purposes
  • Generate patient letters / reports
  • Ability to multi-task and use multiple systems, including our electronic medical documentation system to provide medical information and patient support/follow up after the clinical visit
  • Adhere to all HIPAA guidelines and policies

Benefits:

  • Company Christmas gift
  • Company events
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid training
  • Promotion to permanent employee

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