Quality Assurance Auditor

Job Description

Sponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

Work Arrangement: This role is categorized as hybrid. This means the successful candidate is expected to report to GM Philippines office three times per week or other frequency dictated by the business.

The Role

The Quality Lead supports People Services Center operations in performing Quality Audits. It is part of a global team responsible for master processes development and review, quality support, continuous improvement systems, operating practices, metrics, case categorization and reporting.

What You'll Do

• Lead the implementation of People Services Center Quality Assurance plan  
• Conduct quality audits and calibration sessions with Leadership and Subject Matter Experts 
• Track quality performance based on Customer Survey feedback and lead improvement effort 
• Continually analyze and increase the value of the quality system 
• Capability to create and review Master Processes documentation for supporting People Services Center Operations 
• Facilitate Quality System (e.g. Master Process, Quality Handbook) and Problem Solving training 
• Determine customer survey strategies to increase participation rates 
• Support and validate requirements for Operations and Quality Dashboard development 

Your Skills & Abilities (Required Qualifications)

• Bachelor's degree  
• Knowledge of and experience in Operational Excellence methodology
• (6 sigma) 
• Demonstrated ability to analyze data and present key insights in formal meetings with upper management  
• Demonstrated ability to lead problem solving projects  
• Highly skilled on developing presentations and communicating  
• Skilled on negotiation and argumentation  
• Excellent Communication Skills in English 
• Minimum 2 years' experience in a Quality or Operations support role 

What Will Give You A Competitive Edge (Preferred Qualifications)

• Experience as a customer service agent 
• Working with OpEx (6 sigma) projects 
• Quality System leadership experience 
• Training experience 

NOTE: This is a Night Shift schedule.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Non-Discrimination and Equal Employment Opportunities

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

Accommodations

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