Costumer Service Representative Healthcare Account

23 hours ago

Quezon City Central Post Office, Philippines Metacom Full time ₱240,000 - ₱300,000 per year

Job Summary

We are looking for compassionate and detail-oriented Customer Service Representatives to support our healthcare account in a dynamic BPO environment. You will assist members, providers, or policyholders by answering inquiries about healthcare benefits, claims, eligibility, billing, and more — while ensuring quality, accuracy, and empathy in every interaction.

Key Responsibilities

  • Respond to inbound calls, chats, or emails related to healthcare inquiries.
  • Assist customers with benefits, claims status, authorizations, and account concerns.
  • Explain insurance coverage, co-payments, and billing issues clearly.
  • Document all customer interactions accurately in the system.
  • Handle sensitive information with confidentiality and professionalism.
  • Escalate complex issues to supervisors or support teams as needed.
  • Meet performance metrics (AHT, quality, customer satisfaction, etc.).

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php17, Php25,000.00 per month

Benefits:

  • On-site parking
  • Paid training
  • Pay raise

Work Location: In person

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