Onboarding Specialist
5 days ago
Onboarding Specialist
About Us
Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.
Position Summary:
The Onboarding Specialist guides new customers through their first 90 days, handling account setup, data imports, hardware configuration, and product training. They manage customer communication across multiple channels, track onboarding progress in HubSpot, and coordinate with internal teams to ensure a smooth and successful transition onto the platform.
Role and Responsibilities:
· Calling new customers to introduce themselves and explain the onboarding process.
· Adjust the admin settings to set up a customer account based on the sales handover.
· Setup receipt and tag printers Import customer and product data using a template 2-3 video call sessions for product and workflow training.
· Send follow-up emails.
· Respond to customer questions via email, phone, and SMS Track account activity via HubSpot and flag any potential risk.
· Communicate with internal teams to ensure payments and other systems are set up correctly.
· Owns the customer relationship for the first 90 days with the first 30 days being active in account setup.
Qualifications:
· Minimum 2 years' experience in customer onboarding, implementation, or customer success roles.
· Excellent written and verbal English communication skills (C1 level or equivalent).
· Experience with SaaS platforms and CRM systems.
· Professional telephone manners and customer service orientation.
· Ability to learn technical software quickly.
-
Onboarding Specialist
1 day ago
Cebu City, Central Visayas, Philippines Tailored Management Full timeFull Time | On-site | OvernightTheOnboarding Specialistplays a vital role in delivering a smooth and compliant new hire experience. Serving as the primary point of contact for candidates, you will guide them through the onboarding process, ensure the timely and compliant completion of all required electronic paperwork and background checks, and provide...
-
HR Onboarding – Sr. Specialist
7 days ago
Cebu City, Central Visayas, Philippines Darwinbox Full timeDepartmentSupport Staff - HRJob posted onDec 09, 2025Employment typeProbationaryob OverviewThe ideal candidate will have experience in handling background verification checks, following up on documentation, and managing various aspects of the employee onboarding process. You will play a critical role in ensuring that all hiring and compliance procedures are...
-
Onboarding Support Specialist
5 days ago
Cebu City, Central Visayas, Philippines Karbon Full timeAbout KarbonKarbon is the global leader in practice management software for growth-minded accounting firms. We provide an award-winning, highly collaborative cloud platform that streamlines work and communication, enabling the average accounting firm using Karbon to save 18.5 hours per week, per employee.We have customers in 34 countries and have grown into...
-
HR - Onboarding Specialist
7 days ago
Mandaue City, Central Visayas, Philippines Moder Solutions Inc. Full timeJob OverviewThe ideal candidate will have experience in handling background verification checks, following up on documentation, and managing various aspects of the employee onboarding process. You will play a critical role in ensuring that all hiring and compliance procedures are completed efficiently and accurately.Job Role & ResponsibilitiesAssist in...
-
Customer Onboarding Specialist
7 days ago
Bacolod City, Western Visayas, Philippines BCM One Full timeBCM One is searching for an Customer Onboarding Specialist to support our Whitelabel (Skyswitch) business. This role will work with new and existing Channel Partners to onboard them to our platform and train new users that are joining an existing service. This role will also intersect with internal team members to resolve technical and clerical issues as...
-
Recruitment Specialist
2 weeks ago
Cebu City, Central Visayas, Philippines PMAX Global Full timeThe Recruitment Specialist shall be responsible for the meeting the recruitment needs and performing all recruitment-related functions and activities in the Company. He/she shall be the main point person for all recruitment-related concerns, and will help strategize with the rest of the Recruitment team to meet department...
-
franchise recruitment specialist
2 weeks ago
Cebu City, Central Visayas, Philippines Julie's Franchise Corporation Full timeJob description:We are seeking a dynamic and results-driven Franchise Recruitment Specialist to join our growing team. This role plays a vital part in expanding our brand's presence by identifying, engaging, and securing qualified franchise partners.Qualifications:Bachelor's degree (any field)At least 2–3 years of experience in franchise recruitment,...
-
Tier II IT Support Specialist
7 days ago
Cebu City, Central Visayas, Philippines Neostella Full timeAt Neostella, our mission is simple: empower legal teams to work smarter, faster, and more reliably. We deliver advanced technology solutions and satellite team support that streamline operations, boost efficiency, and transform the way firms and corporate legal departments work day to day. We're relentlessly customer-centric. Everything we do is in service...
-
Tier II IT Support Specialist
7 days ago
Cebu City, Central Visayas, Philippines Neostella Full timeAt Neostella, our mission is simple: empower legal teams to work smarter, faster, and more reliably. We deliver advanced technology solutions and satellite team support that streamline operations, boost efficiency, and transform the way firms and corporate legal departments work day to day. We're relentlessly customer-centric. Everything we do is in service...
-
Customer Care Specialist
7 days ago
Cebu City, Central Visayas, Philippines Dynata Full timeCustomer Care SpecialistWe are seeking a dynamic and results-driven Customer Care Specialist to join our team. This role is pivotal in driving customer satisfaction, retention, and growth. You will be responsible for nurturing relationships with existing clients, identifying upsell opportunities, and converting inbound leads into loyal customers.***This is a...