L2 Helpdesk Technician

24 hours ago

Manila, National Capital Region, Philippines Platinum Outsourcing Full time A$45,000 - A$60,000 per year
About the job L2 Helpdesk Technician (AUS Account) - Day Shift, WFO

**You must be able and willing to work from site in Filinvest City (Asian Star Building)**

Platinum Outsourcing is an award winning, Australian owned and managed co sourcing BPO operating out of both the Philippines and Indonesia. We are a fast growing scale-up, opening our first offices in the Philippines only 4.5 years ago (and growing to 200+ employees in that time).

We have plans to expand to 500+ employees over the next 3 years.

We are seeking an experienced Level 2 Helpdesk Technician, who has a minimum 3 years experience on an Australian account, ideally supporting a retail business with brick and mortar stores.

Please review the following criteria carefully before applying.

The role:

  • Resolve Tier 1 and Tier 2 support requests, including troubleshooting systems and devices for Windows computers
  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Manage IT onboarding and offboarding processes for new employees
  • Work with the IT and Operations teams on business initiatives for continuous improvement
  • Other ad-hoc tasks

Required Experience:

  • 3-5 years of proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or a similar role within an AUS entity
  • Microsoft Certified
  • Networking / Firewall experience
  • Exceptional communication and interpersonal skills
  • Tertiary qualifications in IT or a related field

What we offer:

  • Above market remuneration
  • HMO from Day 1 (primary and one dependent)
  • Performance incentives
  • Team building events and activities
  • Brand new IT equipment
  • 15 days VL
  • 5 days sick leave
  • 13 month and all other government mandated benefits

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