L1 Service Desk Technician

1 day ago

Manila, National Capital Region, Philippines SCALABLE OS CORP. Full time $40,000 - $60,000 per year
JOB RESPONSIBILITIES
  • Serve as the initial contact for technical assistance via phone and email.
  • Perform remote troubleshooting and issue triage using standardized procedures and documentation.
  • Support and resolve Tier 1 issues related to Microsoft 365 (Teams, Outlook, OneDrive, SharePoint, etc.).
  • Manage and troubleshoot user accounts and permissions across platforms including Active Directory, AzureAD (Microsoft Identity), MacOS, and Jira/Confluence.
  • Perform basic network troubleshooting (TCP/IP, DNS, DHCP) and connectivity checks.
  • Assist with software installations, updates, and basic hardware issues.
  • Document, categorize, and prioritize service requests and incidents within the ticketing system (familiarity with Kaseya AutoTask PSA is a plus).
  • Manage assigned tickets to ensure timely resolution in line with SLAs.
  • Escalate complex or unresolved issues to Level 2/3 technicians with proper documentation.
  • Maintain clear communication and status updates with customers throughout the support process.
  • Participate in continuous improvement initiatives for service desk processes and documentation.
  • Provide outstanding customer service and maintain a professional demeanor in all client interactions.

##

QUALIFICATIONS
  • High school diploma or equivalent; Associate degree in IT or related field preferred.
  • 0–2 years of experience in technical support or helpdesk environment.
  • Proficiency in Windows operating systems and Microsoft 365 suite.
  • Basic understanding of Mac OS troubleshooting and general networking concepts (TCP/IP, DNS, DHCP).
  • Familiarity with remote support tools and ticketing systems.
  • Strong communication and customer service skills.
  • Ability to explain technical concepts clearly to non-technical users.

  • L1 VOIP Service Desk Technician

    1 day ago

    Manila, National Capital Region, Philippines STAFFVIRTUAL Full time $30,000 - $50,000 per year

    Account overview: Is a full service cloud communications, IT, network security, and internet connectivity provider with a strong focus on tailored solutions, white glove support, and industry compliance. Core Business Activities: Tailored Business Cloud Communications (UCaaS/CCaaS) Managed Network Security Business Internet Services Managed IT...

  • L1 VOIP Service Desk Technician

    1 day ago

    Manila, National Capital Region, Philippines STAFFVIRTUAL Full time $104,000 - $130,878 per year

    Account overview: Is a full service cloud communications, IT, network security, and internet connectivity provider with a strong focus on tailored solutions, white glove support, and industry compliance. Core Business Activities:Tailored Business Cloud Communications (UCaaS/CCaaS)Managed Network SecurityBusiness Internet ServicesManaged IT Services Job...

  • IT Service Desk

    1 day ago

    Manila, National Capital Region, Philippines HGS Offshore Staffing Solutions Full time ₱400,000 - ₱600,000 per year

    POSITION PURPOSEThe Site Support Technician role encompasses all service desk support functions as well as site systems support within the PBA Technology managed service remit, including but not limited to managed retail pharmacies, managed medical centres, and managed EBOS Group corporate entities.Provide support to the Service Delivery Team Lead, ensuring...

  • Cisco L1 Service Desk Support(Mandarin/Korean/Japanese)

    1 day ago

    Manila, National Capital Region, Philippines EIL Global Full time ₱800,000 - ₱1,200,000 per year

    Cisco L1 Service Desk SupportRole: Independent ContractorCandidates should be in PhilippinesExp: 3-4yrsRemote Work(Work From Home)Fluent in Mandarin/ Korean/ Japanese ( Language Skills )• Three to four (3-4) years' experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems...

  • Service Desk Coordinator

    1 day ago

    Manila, National Capital Region, Philippines Private Advertiser Full time ₱200,000 - ₱300,000 per year

    We have just started the search for a Service Desk Coordinator person. In this new role, you will prioritize and distribute customer support requests to our Service Desk and Field Services teams. As an integral part of our service management function you will be responsible for ensuring job allocation matches our Service Level Agreements, and is provided...

  • Service Desk Analyst

    1 day ago

    Manila, National Capital Region, Philippines Nezda Global Full time ₱300,000 - ₱600,000 per year

    About the CompanyWe're a people-first organization that values both technical skills and great service. You'll have the chance to learn, grow, and build a career in IT while supporting a fast-paced environment.About the RoleAs anL1 Service Desk Support, you'll respond to technical issues, log and categorize incidents, and provide basic troubleshooting....

  • Service Desk Analyst

    1 day ago

    Manila, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱250,000 - ₱450,000 per year

    Job SummaryThe L1 Service Desk Support serves as the first point of contact for employees and clients experiencing IT-related issues. The role involves providing basic technical support, logging incidents, and escalating unresolved issues to higher-level support teams.Location: Taguig, Metro ManilaKey ResponsibilitiesRespond to technical queries via phone,...

  • IT Help Desk Technician

    1 day ago

    Manila, National Capital Region, Philippines DOXA Talent Full time $40,000 - $60,000 per year

    ROLE SUMMARYOur client is looking for an IT Help Desk Technician who serves as the first line of support for all internal technology issues, providing direct user assistance via phone, email, Teams, and ticketing system. This role is responsible for triaging, resolving, or escalating support requests in a timely, professional manner. This position is...

  • IT Service Desk

    1 day ago

    Manila, National Capital Region, Philippines Asticom Technology Inc Full time $40,000 - $60,000 per year

    Job Roles and Responsibilities:Team Leadership:• Supervise, coach, and develop a team of Service Desk Analysts• Set clear performance expectations and provide regular feedback.• Conduct performance reviews and address performance issues as needed.• Foster a positive and collaborative team environment.Service Delivery:• Ensure timely and effective...

  • IT Help Desk Technician

    1 day ago

    Manila, National Capital Region, Philippines NICE Systems Full time $40,000 - $80,000 per year

    So, what's the role all about? The primary function of the IT Help Desk Technician is to provide frontline support by managing tickets as well as phone calls, for customer issues specific to Internet access or SDWAN problems. This individual works within a team to ensure user requests are resolved in a timely manner and to the end user's satisfaction. The...