Service Desk Analyst

2 days ago

Manila, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱250,000 - ₱450,000 per year
Job Summary

The L1 Service Desk Support serves as the first point of contact for employees and clients experiencing IT-related issues. The role involves providing basic technical support, logging incidents, and escalating unresolved issues to higher-level support teams.

Location: Taguig, Metro Manila

Key Responsibilities

  • Respond to technical queries via phone, email, chat, or ticketing systems.

  • Log, categorize, and prioritize incidents and service requests using ITSM tools (e.g., ServiceNow, Freshdesk).

  • Troubleshoot basic hardware/software issues (e.g., password resets, printer issues, email access).

  • Provide remote support using tools like TeamViewer, AnyDesk, or RDP.

  • Escalate complex issues to L2/L3 teams following defined SLAs.

  • Assist with onboarding/offboarding tasks (e.g., account setup, access provisioning).

  • Maintain accurate documentation and update knowledge base articles.

  • Ensure compliance with company IT policies and data protection standards.

Qualifications

  • Bachelor's degree in IT, Computer Science, or related field (or equivalent experience).

  • 1–2 years of experience in a helpdesk or technical support role.

  • Familiarity with Windows OS, Office 365, Active Directory, and basic networking.

  • Experience with ticketing systems and remote support tools.

  • Strong communication skills in English and Filipino.

  • Ability to work in a fast-paced, customer-focused environment.

Preferred Certifications
  • ITIL Foundation (preferred but not required)
Benefits

  • HMO coverage upon regularization

  • Government-mandated benefits (SSS, PhilHealth, Pag-IBIG)

  • Night differential and shift allowances

  • Career development and training programs

  • IT Service Desk

    2 days ago

    Manila, National Capital Region, Philippines Asticom Technology Inc Full time $40,000 - $60,000 per year

    Job Roles and Responsibilities:Team Leadership:• Supervise, coach, and develop a team of Service Desk Analysts• Set clear performance expectations and provide regular feedback.• Conduct performance reviews and address performance issues as needed.• Foster a positive and collaborative team environment.Service Delivery:• Ensure timely and effective...

  • Service Desk Analyst

    5 days ago

    Manila, National Capital Region, Philippines Capgemini Full time

    Join to apply for the Service Desk Analyst (Pasay) role at Capgemini.ResponsibilitiesTroubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution.Applies understanding and knowledge of information systems products and services to assist users.Identifies, investigates and researches user...

  • Service Desk Analyst

    1 day ago

    Manila, National Capital Region, Philippines PACC Full time $40,000 - $60,000 per year

    About the RoleExpansion International is recruiting an IT Service Desk Analyst for our UK-based client. You will be the first point of contact for IT-related queries, providing timely and effective support for hardware, software, and network issues. The role involves troubleshooting, resolving, and escalating incidents while maintaining outstanding...

  • Service Desk Analyst

    2 days ago

    Manila, National Capital Region, Philippines Datacom Full time $60,000 - $80,000 per year

    Our PurposeHere at Datacom, we connect people and technology to solve challenges, create opportunities and discover new possibilities for our communities.The Nitty GrittyWe have over 6,200 people across our global offices and generate annual revenue of over $1.2 billion, this makes us one of Australasia's largest professional IT services companies. We have...

  • Service Desk Analyst

    2 days ago

    Manila, National Capital Region, Philippines Datacom Connect Full time $40,000 - $80,000 per year

    Our PurposeHere at Datacom, we connect people and technology to solve challenges, create opportunities and discover new possibilities for our communities.The Nitty GrittyWe have over 6,200 people across our global offices and generate annual revenue of over $1.2 billion, this makes us one of Australasia's largest professional IT services companies. We have...

  • Service Desk Analyst

    7 days ago

    Manila, National Capital Region, Philippines Datacom Full time

    Our PurposeHere at Datacom, we connect people and technology to solve challenges, create opportunities and discover new possibilities for our communities.The Nitty GrittyWe have over 6,200 people across our global offices and generate annual revenue of over $1.2 billion, this makes us one of Australasia's largest professional IT services companies. We have...

  • Service Desk Analyst

    2 days ago

    Manila, National Capital Region, Philippines Datacom Full time $40,000 - $60,000 per year

    Our PurposeHere at Datacom, we connect people and technology to solve challenges, create opportunities and discover new possibilities for our communities.The Nitty GrittyWe have over 6,200 people across our global offices and generate annual revenue of over $1.2 billion, this makes us one of Australasia's largest professional IT services companies. We have...

  • Service Desk Analyst

    1 day ago

    Manila, National Capital Region, Philippines Capgemini Full time $4,000 - $6,000 per year

    Role Qualifications1 – 2 years working experience in a Technical Help Desk Environment providing 1st level phone support to a large customer base.1 - 2 years' work experience in customer services support or having equivalent kind of skills experience, soft skills a must.1 - 2 years' experience supporting the following hardware and software: PC, Macintosh,...

  • Service Desk Analyst

    1 day ago

    Manila, National Capital Region, Philippines Capgemini Full time $4,000 - $6,000 per year

    Role Qualifications1 – 2 years working experience in a Technical Help Desk Environment providing 1st level phone support to a large customer base.1 - 2 years' work experience in customer services support or having equivalent kind of skills experience, soft skills a must.1 - 2 years' experience supporting the following hardware and software: PC, Macintosh,...

  • Service Desk Analyst

    1 day ago

    Manila, National Capital Region, Philippines Capgemini Full time $4,000 - $6,000 per year

    Role Qualifications 1 – 2 years working experience in a Technical Help Desk Environment providing 1st level phone support to a large customer base.1 - 2 years' work experience in customer services support or having equivalent kind of skills experience, soft skills a must.1 - 2 years' experience supporting the following hardware and software: PC, Macintosh,...