IT Helpdesk Technician

Powering IT Support for a Global Tomorrow

Be the frontline of tech solutions and help users thrive in a connected world. Here's your chance to grow a global career in the IT industry while staying close to home. With international opportunity, you'll make your mark in technical support, help businesses thrive, and create a lasting impact-all without leaving the Philippines. Step into a role that goes beyond boundaries and empowers your growth.

Job Description

As an IT Helpdesk Technician, you will serve as the first point of contact for technical issues, troubleshoot remotely, and ensure users receive timely and effective solutions. You'll escalate complex cases, log resolutions, and suggest improvements to deliver world-class IT support.

Job Overview

Employment type: Full-time

Shift: Night Shift

Work setup: Permanent Work-From-Home (Onsite in Makati for the first 30 days)

Exciting Perks Await

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Night differential pay to maximize your earnings
• Permanent WFH arrangement (onsite for the first 30 days)
• Prime office location in Makati City (Easy access to MRT stations, restaurants, and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• 1 to 3 years of experience in IT support, help desk technician or other customer support role
• Excellent communication skills
• Customer-oriented and cool-tempered
• Ability to diagnose and resolve basic technical issues
• Good understanding of computer systems, mobile devices, and tech products
• Tech savvy with working knowledge of office automation products, databases, and remote control

Technical Skills & Proficiencies

• Virtualization Technologies (VMWare, Hyper-V, Citrix, etc.)
• Windows Server 2008, 2012, 2016, and 2019
• Cloud Solutions (Azure, AWS)
• Active Directory
• Desktop support and user support
• Windows Client Operating Systems (Windows 7, 10)
• PSA or RMM experience

Certifications (Highly Regarded)

• MCSA, MCP, CCNA, Security+, VCP (recent certification or recertification)

Tier 1 Skills

• Windows Server 2008, 2012, 2016, and 2019
• Active Directory
• Desktop and user support
• Windows Client Operating Systems (Windows 7, 10)
• PSA or RMM experience
• Certifications: A+ and Network+

Your Daily Tasks

• Serve as the first point of contact for customers seeking technical assistance via phone or email
• Perform remote troubleshooting using diagnostic techniques and questions
• Determine the best solution based on the issue and customer details
• Walk customers through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events, problems, and resolutions in logs
• Follow up and update customer status and information
• Pass on feedback or suggestions from customers to the appropriate team
• Identify and suggest improvements to IT procedures

About the Client

Delivering Reliable IT Solutions Across Borders

Our client is a trusted IT services provider delivering secure, efficient, and user-focused technology solutions to businesses worldwide. They specialize in technical support, infrastructure management, and cloud services designed to empower organizations with reliable systems and seamless operations. By joining their team, you'll be part of a company dedicated to innovation, customer satisfaction, and global excellence.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra