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Property Management Assistant

2 hours ago

Cebu City, Central Visayas, Philippines Hatch Real Estate Full time

About Us

We are a boutique real estate agency based in Brisbane, Australia, specializing in property management and leasing. Our mission is to deliver outstanding service to property owners and tenants while maintaining a high level of professionalism and efficiency. We are looking for a tech-savvy, detail-oriented, and proactive Property Management and Leasing Assistant to join our growing team.

Key Responsibilities

Property Management:

  • Communicate professionally via phone and email with tenants, landlords, and tradespeople.
  • Respond to inquiries and resolve issues promptly, ensuring a high level of service.
  • Use Tapi (maintenance software) to organize, monitor, and follow up on maintenance jobs.
  • Update and maintain property records using tools like PropertyMe, RP Data, and Realworks.

Leasing Assistance:

  • Manage property listings and inquiries using EagleCRM and other leasing platforms.
  • Process rental applications, conduct background/reference checks, and prepare lease agreements.
  • Coordinate property inspections and follow up with prospective tenants after viewings.

Requirements

We are looking for someone with:

Experience:

  • At least 2+ years in Australian property management, leasing, or real estate admin.

Phone and Communication Skills:

  • Strong, professional phone etiquette.
  • Excellent spoken and written English for clear and professional communication.

Technical Skills:

  • Proficiency with Google Suite (Gmail, Drive, Calendar, Docs, Sheets).

  • Experience with the following tools:

  • EagleCRM (for property listings and management).

  • RP Data (for property information and reports).
  • Realworks (for contracts and compliance).
  • Tapi (for maintenance coordination).

Tech Setup:

  • Stable and fast internet connection (minimum 10 Mbps).
  • A reliable computer and a quiet home office setup.

Time Zone Availability:

  • Must be available between 8:30 AM to 5:30 PM Brisbane time (AEST).

What We Offer

  • Competitive salary
  • Work-from-home flexibility with a stable, full-time role.
  • Comprehensive training and support on the use of specific real estate software.
  • Opportunities for professional growth and advancement within a supportive team.

How to Apply

Send your resume and a short cover letter with the subject line: Application for Property Management and Leasing Assistant.

In your cover letter, please include:

  1. A summary of your experience with the required tools/software.
  2. Details about your phone and communication skills.
  3. Confirmation of your internet speed and availability during Brisbane hours.