Team Leader for BPO set up

2 weeks ago


Cebu City P, Philippines Stark Asia Solutions, Inc Full time ₱384,000 - ₱408,000 per year

Key Responsibilities:

  • Lead, coach, and motivate a team of customer service representatives.
  • Monitor and manage team performance metrics (AHT, CSAT, Quality, etc.).
  • Conduct regular performance reviews and provide actionable feedback.
  • Handle escalations and provide timely resolutions.
  • Collaborate with management and support teams to improve processes.
  • Ensure compliance with company policies and procedures.

Qualifications

  • Undergraduate or College Graduate
  • At least 2 years of experience as a Team Leader in any Line of Business (preferably Retail domain)
  • Strong leadership, coaching, and analytical skills
  • Excellent English communication skills (verbal and written)
  • Willing to work onsite at Cebu Business Park
  • Amenable to work on a shifting schedule

Perks & Benefits

  • Competitive compensation package
  • Quarterly performance incentives
  • 20% Night Differential
  • Career development and training programs

Hiring Process

  • Initial Interview: via MS Teams or Virtual
  • Operations Interview: MS Teams
  • Work Setup: 100% Onsite in Cebu Business Park

Job Types: Full-time, Permanent

Pay: Php30, Php34,000.00 per month

Benefits:

  • Company events
  • Health insurance
  • Life insurance
  • Paid training

Work Location: In person


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