
Team Leader for BPO set up
5 days ago
Key Responsibilities:
- Lead, coach, and motivate a team of customer service representatives.
- Monitor and manage team performance metrics (AHT, CSAT, Quality, etc.).
- Conduct regular performance reviews and provide actionable feedback.
- Handle escalations and provide timely resolutions.
- Collaborate with management and support teams to improve processes.
- Ensure compliance with company policies and procedures.
Qualifications
- Undergraduate or College Graduate
- At least 2 years of experience as a Team Leader in any Line of Business (preferably Retail domain)
- Strong leadership, coaching, and analytical skills
- Excellent English communication skills (verbal and written)
- Willing to work onsite at Cebu Business Park
- Amenable to work on a shifting schedule
Perks & Benefits
- Competitive compensation package
- Quarterly performance incentives
- 20% Night Differential
- Career development and training programs
Hiring Process
- Initial Interview: via MS Teams or Virtual
- Operations Interview: MS Teams
- Work Setup: 100% Onsite in Cebu Business Park
Job Types: Full-time, Permanent
Pay: Php30, Php34,000.00 per month
Benefits:
- Company events
- Health insurance
- Life insurance
- Paid training
Work Location: In person
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