Specialist I Collections

About Us
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.

Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today

Functional Responsibilities

• To provide excellent credit & collection activities to Copeland customers by:
• Timely follow up on aging accounts for post collection
• Pre-due date courtesy calls for pre-collection
• Provide accurate and timely information processing
• Utilizes knowledge and system resources to walkthrough customers and verify symptoms and issues.
• Review and Release orders related to assigned accounts that are placed on hold in a timely manner. Assess the account standing and provide appropriate recommendation for orders/shipments that are placed on hold.
• Maintains and administers customer account database through system tool. Ensure required information is entered into central database pertaining to customer issues or requests.
• Individual transaction management based on client agreement
• Escalates technical or non-technical problems that are unable to be resolved on the spot to proper escalation channel.
• Escalates delinquent customers to team leader, supervisor and division POC for warranty cancellation, credit-hold, credit limit decrease, etc.
• Adheres to client's defined processes & procedures and Copeland policies.
• Adheres to support workflow to achieve/exceed Business unit's expectations on performance:
• Past Due Reduction
• Cash Goal

Our Commitment to Our People
Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That's why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.

Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team

Our Commitment to Inclusion & Belonging
At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.

Equal Opportunity Employer
Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.